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- Tasks: Provide 2nd line IT support to 600 users across multiple locations.
- Company: Join a dynamic Field Services Team in a professional services environment.
- Benefits: Gain hands-on experience and develop your IT skills in a supportive team.
- Why this job: Make a real difference by solving IT issues and enhancing user experience.
- Qualifications: Previous IT support experience and a passion for customer service.
- Other info: Opportunity for occasional travel and collaboration with a talented team.
The predicted salary is between 28800 - 48000 £ per year.
We have an immediate opening for a Desktop Support Analyst to join our Field Services Team within our Southampton office. The role is 100% site based. Suitable applicants should have previous experience providing 2nd line IT support within a professional services business, with strong foundation skills across the End-User Computer environment.
The successful applicant will be supporting approximately 600 users across 5 locations within a Windows and MS Office environment, as well as providing support to the IT project teams. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices, and contribute to a central knowledge base and best practice processes. The role reports to the IT Field Services Team Leader.
An eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism, although you will need to demonstrate a good breadth of experience in providing IT technical support. Given the nature of the role we do require attendance in our Southampton office (Chandler's Ford) from Monday to Friday. Occasional travel to our other offices may be required on a project by project basis.
Typical Workload Responsibility for IT Service Desk tickets (Incidents, Problems, Service requests) Support for key business applications including ...
Desktop Support Analyst in Eastleigh employer: Blake Morgan LLP
Contact Detail:
Blake Morgan LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst in Eastleigh
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a Desktop Support Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common IT support scenarios. Think about how you'd handle specific issues that users might face, especially in a Windows and MS Office environment. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your passion for customer service during interviews. Talk about times you've gone above and beyond to help users. Remember, it’s not just about technical skills; it’s about making users feel supported and valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Analyst in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 2nd line IT support. We want to see how your skills align with the needs of our Field Services Team, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and client customer service. We love seeing candidates who can communicate their enthusiasm and fit for the role, so let your personality come through.
Showcase Problem-Solving Skills: In your application, share examples of how you've tackled IT issues in the past. We’re looking for someone who can contribute to our knowledge base and best practices, so highlight your problem resolution experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Desktop Support Analyst position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Blake Morgan LLP
✨Know Your Stuff
Make sure you brush up on your 2nd line IT support skills, especially in a Windows and MS Office environment. Be ready to discuss specific examples of how you've resolved issues for end-users in the past, as this will show your practical experience.
✨Show Your Team Spirit
Since you'll be working closely with Field Service agents and contributing to a central knowledge base, highlight your teamwork skills. Share examples of how you've collaborated with colleagues to solve problems or improve processes in previous roles.
✨Demonstrate Your Passion
Let your enthusiasm for IT and customer service shine through. Talk about what excites you about technology and how you’ve gone above and beyond to help users in your previous positions. This can really set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common IT issues you’ve encountered and how you would approach them. Practising these scenarios can help you articulate your thought process clearly and confidently.
