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- Tasks: Lead the Customer Support team and ensure top-notch player experiences.
- Company: Exciting digital marketing agency in the booming online gaming industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in customer support, ideally in fast-paced, regulated environments.
- Other info: Diversity and inclusion are at the heart of our recruitment process.
The predicted salary is between 30000 - 40000 £ per year.
Blair West are working with a digital marketing agency who are going through a period of growth and are looking for a Customer Support Team Lead. The company is in the online gaming and betting industry based in the centre of Newcastle. As they grow, they will be expanding the customer support functions to ensure they deliver high-quality player experiences while meeting their regulatory obligations.
In this role, you will oversee the day-to-day operations of the Customer Support team. You will be responsible for overseeing the delivery of customer support, supporting agents in resolving account payments, gameplay, and general service queries. You will provide coaching, feedback, and operational support to the Customer Service agents.
Previous experience in customer support operations is ideally in the iGaming sector, although other fast-paced, regulated sectors may also be considered. Excellent time management is required.
We embrace diversity and inclusion at every stage of the recruitment process. We are committed to fairness, equality, and ongoing diversity training for our team to give our candidates and clients a feeling of belonging during their experience with us.
Data Lead for Performance & Data Management in Newcastle upon Tyne employer: Blair West
Contact Detail:
Blair West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Lead for Performance & Data Management in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the iGaming sector or related fields on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer support scenarios. We all know how important it is to demonstrate your problem-solving skills and ability to handle tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Data Lead for Performance & Data Management in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Data Lead for Performance & Data Management. Highlight relevant experience in customer support operations, especially if you've worked in fast-paced or regulated sectors like iGaming.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with the company's goals. Don't forget to mention your commitment to delivering high-quality player experiences.
Showcase Your Leadership Skills: Since this role involves overseeing a team, make sure to highlight any previous leadership or coaching experience. Share specific examples of how you've supported and developed team members in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Blair West
✨Know the Company Inside Out
Before your interview, do some digging into the digital marketing agency and its role in the online gaming and betting industry. Understand their values, recent projects, and how they approach customer support. This will not only impress them but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Support Experience
Be ready to discuss your previous experience in customer support operations, especially if it’s in the iGaming sector. Prepare specific examples of how you've handled challenging situations, coached team members, or improved processes. This will demonstrate your capability to lead the Customer Support team effectively.
✨Highlight Your Time Management Skills
Since excellent time management is crucial for this role, come prepared with examples that showcase your ability to prioritise tasks and manage multiple responsibilities. Discuss any tools or techniques you use to stay organised and ensure high-quality service delivery.
✨Embrace Diversity and Inclusion
The company values diversity and inclusion, so be sure to express your commitment to these principles during the interview. Share experiences where you’ve fostered an inclusive environment or worked with diverse teams. This will resonate well with their ethos and show that you’re a good cultural fit.