At a Glance
- Tasks: Support families by providing vital information and guidance in a friendly manner.
- Company: Join a collaborative team dedicated to making a difference for families in Blaenau Gwent.
- Benefits: Gain training opportunities, including Welsh language skills, while helping families access essential services.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community and help build a stronger future for families.
- Qualifications: Strong communication skills and experience in customer service or busy office environments.
The predicted salary is between 24000 - 28000 £ per year.
Make a Difference for Families in Blaenau Gwent! Are you organised, approachable, and passionate about helping families access the support they need? We're looking for a Family Information Service Support Officer to join our team and play a vital role in the Family Help Hub.
Location: Blaina ICC and Flying Start Hubs
Hours: 37 per week
Grade: 4
DBS: Enhanced Disclosure with Child Barred List
What You'll Do:
- Be a key point of contact for families and professionals, providing accurate information and guidance.
- Maintain and update records on childcare, play, and family support services.
- Gather and analyse information to support monitoring and evaluation of services.
- Assist with consultations and contribute to the annual Childcare Sufficiency Assessment.
- Represent the Family Help Hub at community events and outreach activities.
- Work closely with partners to share information and promote best practice.
Skills Required:
- Excellent organisational and record‑keeping skills.
- Strong communication abilities – friendly and clear in person and in writing.
- Ability to manage a varied workload and meet deadlines.
- Experience in customer service or working in a busy office environment.
- Full driving licence and flexibility to attend events, including evenings and weekends.
Desirable:
- Knowledge of early years services and experience in gathering and presenting data.
Benefits:
- Help families access vital support and services.
- Be part of a collaborative, supportive team.
- Opportunities for training and development, including Welsh language skills.
Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to the website.
If you’re ready to make a real impact in your community, apply today and help us build a stronger future for families in Blaenau Gwent!
Family Information & Help Hub Advisor employer: Blaenau Gwent County Borough Council
Join our dedicated team as a Family Information Service Support Officer in Blaenau Gwent, where you will play a crucial role in supporting families and enhancing community well-being. We pride ourselves on fostering a collaborative and inclusive work culture, offering ample opportunities for professional development and training, including Welsh language skills. With a focus on making a meaningful impact, we are committed to providing a supportive environment that values your contributions and encourages growth.
Contact Details:
Blaenau Gwent County Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Information & Help Hub Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your skills align with their mission, especially when it comes to supporting families in need.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with families and professionals, being clear and friendly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Family Information & Help Hub Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping families shine through. We want to see that you genuinely care about making a difference in the community!
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation that reflects your organisational skills!
Tailor Your Experience:Highlight any relevant experience you have in customer service or working with families. We’re looking for specific examples that demonstrate your ability to manage a varied workload and meet deadlines.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Blaenau Gwent County Borough Council
✨Know Your Stuff
Familiarise yourself with the Family Information Service and the specific support it offers. Understand the key services available for families in Blaenau Gwent, as well as any recent developments or changes in local policies. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly and concisely. Consider role-playing common interview scenarios with a friend to enhance your ability to convey information in a friendly and approachable manner.
✨Demonstrate Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities. Think about times when you managed multiple tasks or maintained accurate records under pressure. Be ready to discuss how you prioritise tasks and meet deadlines effectively.
✨Engage with the Community
Research community events or initiatives related to family support in Blaenau Gwent. Showing that you’re proactive and engaged with local issues can set you apart. Mention any relevant experiences you have in outreach activities or working with community partners during the interview.
