Responsibilities
- Handle a high volume of customer enquiries through telephone, email and digital channels.
- Deliver a professional, friendly and efficient customer experience.
- Provide accurate information, advice and support across a broad range of council services.
- Resolve enquiries at the first point of contact wherever possible.
- Record customer information accurately using council systems.
- Work collaboratively with service areas to ensure customer issues are resolved.
- Support the Council's digital‑first approach by promoting self‑service options and online services.
- Contribute to continuous improvement and service excellence.
Qualifications
- Excellent communication and listening skills
- A genuine commitment to customer service
- Empathy, patience and resilience when dealing with challenging situations
- The ability to multitask and work effectively in a fast‑paced environment
- Strong IT and digital skills
- The ability to work independently and as part of a team
- Problem‑solving skills and a positive approach to finding solutions
- A flexible and adaptable attitude
- Previous experience within a customer service, call centre, contact centre or public‑facing role is essential
This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive pre‑employment screening process will be undertaken which will include a Standard Disclosure.
Customer Contact Service Representative in Ebbw Vale employer: Blaenau Gwent County Borough Council
Blaenau Gwent County Borough Council is an excellent employer, offering a supportive and passionate work culture that prioritises the well-being and development of both employees and the community. As a Level 3 Playworker, you will have the opportunity to make a meaningful impact on children's lives while enjoying professional growth through training and collaboration with a dedicated team in the beautiful surroundings of Wales.
Contact Details:
Blaenau Gwent County Borough Council Recruitment Team
