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- Tasks: Provide top-notch customer service to residents in community hubs and libraries.
- Company: Blaenau Gwent Council, dedicated to making a positive impact in the community.
- Benefits: Supportive work environment, opportunities for personal growth, and a chance to make a difference.
- Why this job: Join a passionate team and help residents with their queries face-to-face and over the phone.
- Qualifications: Enthusiastic, organised, and confident individuals with customer service experience are welcome.
- Other info: Access to a vehicle is required; we value diversity and encourage all to apply.
The predicted salary is between 30000 - 42000 £ per year.
The purpose of the Community Hub Representative role is to provide Customer Service support via telephony and also face‑to‑face basis for residents of Blaenau Gwent within the Community Hubs based within Libraries across the borough.
Responsibilities:
- Provide up‑to‑date information on a wide range of Council services and resolve residents’ queries at first point of contact.
- Support the Council, its wider service users and partners in providing a front‑door provision for residents.
Qualifications and Requirements:
- Highly organised, enthusiastic and confident individual who is able to rise to the challenge of delivering exceptional Customer Service in telephone and face‑to‑face settings.
- Experience of working within a Customer Service environment and dealing with a wide range of duties.
- Ability to work independently and as part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
- Access to a vehicle for work purposes is a requirement of the role.
Legal and Compliance:
This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive pre‑employment screening process will be undertaken which will include Standard Disclosure.
Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Additional Information:
For information on the re‑employment and re‑engagement of former employees please refer to the Council's Pay Policy. At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.
Community Hub Officer Representative in Ebbw Vale employer: Blaenau Gwent County Borough Council
Contact Detail:
Blaenau Gwent County Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Hub Officer Representative in Ebbw Vale
✨Tip Number 1
Get to know the Community Hubs and the services they offer. Familiarise yourself with the Council's resources so you can confidently answer questions and provide support when you meet residents face-to-face or over the phone.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to get comfortable handling various queries. This will help you stay calm and collected during real interactions.
✨Tip Number 3
Network with current employees or attend community events to learn more about the role and the team. Building connections can give you insider tips and make you stand out as a candidate.
✨Tip Number 4
Apply through our website for the best chance of landing the job. Make sure to highlight your enthusiasm and experience in customer service, as well as your ability to work independently and as part of a team.
We think you need these skills to ace Community Hub Officer Representative in Ebbw Vale
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and provided support in the past, especially in face-to-face or phone settings.
Be Organised and Enthusiastic: We love a candidate who is organised and brings enthusiasm to the table! Share examples of how you’ve managed multiple tasks while keeping a positive attitude, as this is key for the Community Hub role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Community Hub Officer role. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blaenau Gwent County Borough Council
✨Know Your Community
Familiarise yourself with the services offered by the Council and the specific needs of the Blaenau Gwent community. This will help you answer questions confidently and show your genuine interest in supporting residents.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved queries effectively, as this role heavily relies on first-contact resolutions.
✨Demonstrate Team Spirit
Be ready to discuss how you work both independently and as part of a team. Share instances where you collaborated with others to achieve a common goal, as teamwork is essential in this role.
✨Prepare for Face-to-Face Scenarios
Since the role involves face-to-face interactions, practice your communication skills. Consider role-playing common scenarios you might encounter, ensuring you can handle them with confidence and a positive attitude.