Community Hub Representative - 15 hours per week
An exciting opportunity has arisen to join our busy and dynamic Community Hubs team. We are looking for enthusiastic, customer-focused individuals who are passionate about delivering excellent service and helping residents access council services quickly and efficiently.
As the first point of contact for the Council, you will play a vital role in supporting residents, businesses and partners through a variety of contact channels including face to face, telephony support from within our Contact Centre environment, email through our corporate email address and also web / digital platforms.
You will resolve enquiries wherever possible at the first point of contact, providing accurate advice and guidance across a wide range of council services.
Our Community Hub Representatives are based in Libraries across the borough and duties include,
- Handling a high volume of customer enquiries through face to face, telephone, email and digital channels.
- Delivering a professional, friendly and efficient customer experience.
- Providing accurate information, advice and support across a broad range of council services.
- Resolving enquiries at the first point of contact wherever possible.
- Recording customer information accurately using council systems.
- Working collaboratively with service areas to ensure customer issues are resolved.
- Supporting the Council's digital-first approach by promoting self-service options and online services.
- Contributing to continuous improvement and service excellence.
We are seeking individuals who demonstrate:
- Excellent communication and listening skills
- A genuine commitment to customer service
- Empathy, patience and resilience when dealing with challenging situations
- The ability to multitask and work effectively in a fast-paced environment
- Strong IT and digital skills
- The ability to work independently and as part of a team
- Problem-solving skills and a positive approach to finding solutions
- A flexible and adaptable attitude
- Previous experience within a customer service role is essential
This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensivepre-employment screening process will be undertaken which will include a Standard Disclosure.For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.
About us
At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.
Want to ask us a question?
For further information or if you would like to have an informal discussion, please contact Leanne Roberts - Service Manager Customer & Communities – leanne.roberts@blaenau-gwent.gov.uk
Closing Date: At 12:00 midnight Friday 27th November 2026 Interview Date: Wednesday 9th December 2026
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Community Hub Representative - 15 hours per week employer: Blaenau Gwent County Borough Council
Blaenau Gwent County Borough Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Community Focused Schools Lead Officer, you will have the opportunity to make a tangible impact on the lives of children and families while benefiting from ongoing professional development and collaboration with passionate colleagues. Join us in shaping community-driven schools that truly reflect the needs of our local families and partners.
Contact Details:
Blaenau Gwent County Borough Council Recruitment Team
