At a Glance
- Tasks: Deliver exceptional customer service and support our aftersales team at Blade Motorcycles.
- Company: Join the passionate team at Blade Motorcycles, representing Ducati and Honda.
- Benefits: Enjoy 30 days annual leave, discounts, and career development opportunities.
- Other info: Great career progression and supportive company culture.
- Why this job: Be part of a dynamic environment where your passion for motorcycles shines.
- Qualifications: Experience in customer service, preferably with high-end motorcycles.
The predicted salary is between 31500 - 38500 £ per year.
About Blade Motorcycles Abingdon
At Blade Motorcycles Abingdon, we are fuelled by the passion and innovation that define our prestigious brands Ducati and Honda. Our success is driven by our dedicated team and loyal customers. We are committed to delivering the ultimate customer experience, every time.
Are you a passionate and driven individual with a strong background in customer service? If so, we have an exciting opportunity for you at Blade Motorcycles Abingdon!
The Role
Join us at Blade Motorcycles Abingdon as an Aftersales Specialist, where you'll be the driving force behind exceptional customer service for our aftersales team. You will be responsible for endorsing our aftersales service, while providing the highest level of customer service. Your passion for motorcycles and your ability to connect with customers will contribute to growing our customer base and enhancing the reputation of the world-class brands we represent. In addition, you will play a key role in selling clothing and merchandise, ensuring that our customers have access to the latest gear and accessories that complement their motorcycles. You will ensure the workshop and customers’ needs and requirements for parts are met by maintaining stock levels against delivery notes and storing parts in correct places. You will also pre-pick parts for the workshop to ensure a smooth flow of jobs, process payments and invoices for customers, and manage walk-in customers to a high standard, exceeding their expectations. This role is Monday-Friday, 42.5 hours per week.
About You
You will need to have proven experience in customer service, preferably with a focus on high-end motorcycles and brands. Strong organizational skills and a track record of achieving targets, particularly in aftersales, are essential. Exceptional team and communication skills are a must.
Benefits
- 30 days annual leave (including Bank Holidays)
- Additional days holiday to celebrate your Birthday
- Contributory Pension Scheme
- Free Eyecare Vouchers
- Life Assurance (death in service benefit) 3 x your base annual salary
- Employee Assistance Program with access to 24/7 helpline
- Mental Health Support
- Access to our online rewards platform giving you cash back and discounts for multiple retailers including gym membership
- Recognition of length of service at your 5, 10, 15, 20, 25 years Anniversary
- Free branded uniform for specific roles
- Cycle to work scheme
- Colleague referral fee of £500
- Staff discounted parts, servicing, and MOT tests
- Discounts available to all employees for Vehicle & Motorcycle purchases
- Discounts available on all branded clothing and merchandise
- Brand specific training that works alongside our inhouse training programme to enhance your self-development
- Career progression and development within a company that supports, coaches, and provides ongoing training and development
- Tool insurance to protect your valuable tools
Join a company that values your skills and supports your growth. At Heritage Automotive, your career is on the road to success. If you're ready for a change and enjoy engaging with people, we want to hear from you! Join us at Blade Motorcycles Abingdon representing Ducati and Honda and work with some of the most passionate individuals in the industry.
Aftersales Specialist - Abingdon employer: Blade Motorcycles
Blade Motorcycles Abingdon is an exceptional employer that fosters a supportive and dynamic work environment for aspiring technicians. With a commitment to employee growth through sponsored accreditation training, competitive benefits, and a culture that celebrates passion for premium motorcycle brands, we ensure our team members thrive both personally and professionally. Located in the vibrant town of Abingdon, we offer flexible working options and a range of perks that make joining our team a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist - Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blade Motorcycles. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blade Motorcycles before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Specialist - Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blade Motorcycles:Your cover letter is your chance to shine! Tell us why you want to work at Blade Motorcycles specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blade Motorcycles!
How to prepare for a job interview at Blade Motorcycles
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
