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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage tech issues in a dynamic law firm.
- Company: Join a respected law firm with a strong focus on professional development.
- Benefits: Earn up to £34,000, enjoy flexible work options, and receive paid overtime.
- Why this job: Make a real impact by supporting colleagues and enhancing IT services.
- Qualifications: 1+ year of IT support experience; customer service skills are a must.
- Other info: Great opportunities for growth and exposure to exciting projects.
The predicted salary is between 28000 - 34000 £ per year.
We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment.
Law Firm IT or Professional Services experience is highly desirable for this role.
The Role
Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout.
Key Responsibilities
- Deliver responsive, high-quality technical support across a broad technology landscape
- Diagnose and resolve hardware, software and application-related issues
- Manage incidents and service requests through to completion within agreed timeframes
- Undertake user and server administration tasks
- Support and guide colleagues within the IT team where appropriate
- Assist with ongoing IT improvement projects
The role is primarily based in Manchester, with occasional travel to the firms Liverpool and London offices as required.
Technical Environment
You will support and maintain a range of technologies, including:
- Windows Desktop environments and Windows Server
- Azure Virtual Desktop (AVD)
- Desktop PCs and laptops
- Mobile devices
- Printers and peripheral devices
- Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel)
- Active Directory (user configuration and management)
- Local area networking, including basic cabling and patching to switches
There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim.
Working Hours & Benefits
35 hours per week, Monday to Friday. Rotational shifts between 08:00 and 18:00. Participation in a paid out-of-hours support rota. Exposure to project work and ongoing professional development.
About You
We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities.
Key attributes and experience include:
- Strong customer service skills across phone, face-to-face and digital channels
- A disciplined and organised approach to managing workloads
- A proactive mindset with a commitment to continuous improvement
- Excellent troubleshooting and analytical ability
- High attention to detail
- Team-oriented with the ability to collaborate effectively
- Understanding of data protection and confidentiality requirements
- Awareness of Microsoft 365 and current industry technologies
Qualifications
Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply.
Law Firm IT Analyst in Salford employer: Blackwater Recruitment Ltd
Contact Detail:
Blackwater Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Law Firm IT Analyst in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the law firm and understand their tech environment. Be ready to discuss how your experience aligns with their needs, especially in delivering high-quality technical support.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a presentation. This can really set you apart and demonstrate your proactive mindset and commitment to continuous improvement.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents directly to potential employers. Plus, it shows you’re serious about landing that IT Analyst role in a law firm setting.
We think you need these skills to ace Law Firm IT Analyst in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Law Firm IT Analyst role. Highlight your relevant experience in IT support, especially within professional services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Showcase Your Customer Service Skills: Since this role is all about providing top-notch support, make sure to highlight your customer service experience. Share examples of how you've helped others and resolved issues effectively – we want to know how you handle real-world scenarios!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Blackwater Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows Desktop environments and Microsoft 365. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing high-quality support, think of examples where you've gone above and beyond for a customer. Prepare to share specific situations where your strong communication skills made a difference.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life IT support scenarios. Practice how you would handle common issues, like resolving a software problem or managing a service request. This will show your analytical ability and proactive mindset.
✨Highlight Your Team Spirit
This role requires collaboration within the IT team, so be prepared to talk about your experiences working in a team environment. Share examples of how you've supported colleagues or contributed to team projects, showcasing your team-oriented attitude.