Blackstone Technology and Innovations, Executive Desktop Support, AVP in London

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems.

Blackstone is seeking an Assistant Vice President to lead Desktop and Executive Support across London and the broader EMEA region, as part of the wider EMEA Technology Support organisation. This role combines hands-on technical support with leadership of a small team delivering desktop and executive support services. You will be responsible for ensuring a high-quality, white-glove technology experience for our user base, while driving consistency, accountability, and continuous improvement across support operations. The position requires strong ownership, visibility, and the ability to operate effectively in a fast-paced, high-expectation environment.

Responsibilities:

• Lead Desktop and Executive Support across London and EMEA, ensuring consistent, high-quality service delivery
• Provide hands-on technical support across hardware, software, and end-user technologies
• Deliver a white-glove support experience for senior stakeholders, including executive-level users
• Lead, mentor, and develop a small team, driving accountability and performance
• Own and drive resolution of complex technical issues, partnering with Infrastructure, Engineering, and Application teams where required
• Oversee onboarding, moves, and changes, ensuring a seamless end-user experience
• Identify and implement improvements to enhance user experience and reduce friction in workflows
• Lead and contribute to initiatives relating to new technologies, tooling, and service enhancements
• Ensure strong operational discipline through ticketing (ServiceNow), documentation, and communication

Qualifications:

• Proven experience in Desktop / End User Support within a corporate or financial services environment
• Demonstrated experience leading, mentoring, or coordinating a small team
• Strong hands-on experience supporting Windows, macOS, Office 365, Zoom, and mobile devices (iOS)
• Experience supporting senior stakeholders in a high-touch, professional environment
• Strong troubleshooting and problem-solving skills across hardware, software, and user environments
• Ability to operate independently and take ownership in a fast-paced environment
• Solid understanding of networking fundamentals (LAN/WAN/VPN)
• Excellent communication and stakeholder management skills

Additional Attributes:

• High level of ownership and accountability, with a strong sense of responsibility for user experience
• Comfortable operating with visibility and supporting senior stakeholders in a high-expectation environment
• Able to balance hands-on delivery with team leadership and oversight
• Proactive mindset, with a focus on improving processes and reducing friction for users
• Commitment to high standards and consistency in service delivery

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).