Global Corporate Services, Head of Facilities Management, EMEA

Team Overview

Global Corporate Services (GCS) supports offices and business lines across the firm. Working through Corporate Real Estate & Strategy (CRES) and Administrative Services, the team delivers end-to-end workplace and facilities support, including real estate, workplace services, facilities, design and construction, office services, conference centre management, catering, dining and pantry services.

Position Objective

The Head of Facilities Management, EMEA, is accountable for the day‑to‑day management of the firm’s corporate real estate portfolio across the region (9 locations, including both London offices). The role oversees building operations and workplace service delivery, ensuring compliance with relevant policies and procedures and meeting safety, quality and service‑level expectations. This position reports to the Head of GCS EMEA within the global CRES organisation.

Primary Responsibilities

• Oversee delivery of facilities services, managing performance across quality, cost and timeliness to deliver a best‑in‑class workplace experience.
• Maintain compliance with all relevant regulatory and statutory requirements across in‑region locations.
• Manage vendor and operational service standards in partnership with landlords and property management, ensuring adherence to lease terms, maintenance contracts and utilities; maintain reliable operation of building systems (mechanical, fire/life safety, lifts, etc.).
• Hold third‑party vendors accountable to agreed KPIs and SLAs.
• Lead day‑to‑day facilities operations resources (staff, consultants, suppliers and vendors), including an outsourced regional integrated facilities management (IFM) team.
• Set direction for site operations in line with global programme guidelines: think globally, execute locally.
• Own service ticketing platforms (ServiceNow and Corrigo), including governance, upkeep and user training; ensure timely, high‑quality resolution of workplace maintenance and service requests, aligned with counterparts in New York.
• Review and analyse ServiceNow/Corrigo reporting to identify trends and proactively flag potential capital expenditure needs.
• Partner with business leaders and third‑party suppliers to ensure consistent operations and a strong employee experience.
• Support business continuity planning and response, including emergency preparedness and incident management.
• Manage facilities operating expense and capital budgets; partner with CRES and Finance leadership and adjust monthly forecasts as required.
• Oversee facilities vendor invoicing, ensuring accurate coding and timely approvals.
• Conduct routine site inspections to maintain high standards of service, appearance and performance.
• Plan and deliver staff moves and relocations using internal and external resources; manage relocation vendors and offsite secure storage.
• Maintain the firm’s IWMS platform in partnership with the Global Head of IWMS (New York), keeping seating assignments and floor plans current and administering moves through the move management workflow.
• Partner with the Global Head of Facilities Engineering to identify initiatives that improve service, reduce costs, enhance quality and mitigate risk (e.g., BMS, lighting, HVAC).
• Collaborate with CRES and Workplace/Capital Projects leadership on capital projects, ensuring facilities requirements, best practices and local regulatory standards are met and that technical systems are specified, built and commissioned to a high standard.
• Develop and implement standardised facilities management processes to drive long‑term efficiency.

Role Qualifications

• Degree in Facilities Management, Engineering, Architecture, or equivalent practical experience.
• Approximately 10 years of regional facilities management experience; financial services experience preferred.
• 10+ years of people leadership experience, ideally within a fast‑paced office environment.
• Proactive, hands‑on leadership style with sound judgement and a clear escalation mindset.
• Comfortable operating in a fast‑paced, dynamic and rigorous environment; able to prioritise competing demands and meet deadlines.
• Clear and concise communicator (written and verbal) who can build credibility quickly with colleagues and senior management.
• Strong stakeholder management skills; able to listen, define objectives and influence vendors and contractors to deliver against commitments.
• Proven ability to present to, and respond to questions from, senior management, managers, customers, suppliers and contractors.
• Demonstrated ability to work through others to resolve workplace issues quickly and effectively.
• Extensive experience in vendor management, outsourcing and contractor management, including building maintenance.
• Strong capability in budget planning and financial management.
• Experience leading change and responding to crisis situations (e.g., disaster recovery and business continuity).
• Track record of building teams and leading across multiple locations.
• Facilities certifications (e.g., CFM, FMP, SFP) preferred.
• Proficiency in Microsoft Outlook, Word and Excel.

Systems & Tools

• Service ticketing: ServiceNow; Corrigo
• Space and move management: IWMS (move management workflow)
• Productivity: Microsoft Outlook, Word, Excel

The duties and responsibilities described here are not exhaustive and additional assignments, duties or responsibilities may be required of this position. Assignments, duties and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.