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- Tasks: Lead and deliver top-notch desktop support for executives across London and EMEA.
- Company: Join Blackstone, a leader in technology and innovation with a commitment to excellence.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Embrace a proactive culture focused on continuous improvement and high standards.
- Why this job: Make a real impact by enhancing user experiences for senior stakeholders.
- Qualifications: Experience in desktop support and team leadership in a fast-paced setting.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Blackstone is seeking an Assistant Vice President to lead Desktop and Executive Support across London and the broader EMEA region, as part of the wider EMEA Technology Support organization. The role combines hands‑on technical support with leadership of a small team delivering desktop and executive support services. You will ensure a high‑quality, white‑glove technology experience for our user base, while driving consistency, accountability, and continuous improvement across support operations. The position requires strong ownership, visibility, and the ability to operate effectively in a fast‑paced, high‑expectation environment.
Responsibilities
- Lead Desktop and Executive Support across London and EMEA, ensuring consistent, high‑quality service delivery
- Provide hands‑on technical support across hardware, software, and end‑user technologies
- Deliver a white‑glove support experience for senior stakeholders, including executive‑level users
- Lead, mentor, and develop a small team, driving accountability and performance
- Own and drive resolution of complex technical issues, partnering with Infrastructure, Engineering, and Application teams where required
- Oversee onboarding, moves, and changes, ensuring a seamless end‑user experience
- Identify and implement improvements to enhance user experience and reduce friction in workflows
- Lead and contribute to initiatives relating to new technologies, tooling, and service enhancements
- Ensure strong operational discipline through ticketing (ServiceNow), documentation, and communication
Qualifications
- Proven experience in Desktop / End User Support within a corporate or financial services environment
- Demonstrated experience leading, mentoring, or coordinating a small team
- Strong hands‑on experience supporting Windows, macOS, Office 365, Zoom, and mobile devices (iOS)
- Experience supporting senior stakeholders in a high‑touch, professional environment
- Strong troubleshooting and problem‑solving skills across hardware, software, and user environments
- Ability to operate independently and take ownership in a fast‑paced environment
- Solid understanding of networking fundamentals (LAN/WAN/VPN)
- Excellent communication and stakeholder management skills
Additional Attributes
- High level of ownership and accountability, with a strong sense of responsibility for user experience
- Comfortable operating with visibility and supporting senior stakeholders in a high‑expectation environment
- Able to balance hands‑on delivery with team leadership and oversight
- Proactive mindset, with a focus on improving processes and reducing friction for users
- Commitment to high standards and consistency in service delivery
Blackstone Technology and Innovations, Executive Desktop Support, AVP employer: Blackstone
Contact Detail:
Blackstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blackstone Technology and Innovations, Executive Desktop Support, AVP
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Blackstone on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to desktop support and leadership. We should also be ready to showcase our problem-solving skills with real-life examples from past experiences.
✨Tip Number 3
Showcase our technical skills! During interviews, we can discuss specific tools and technologies we've worked with, especially those mentioned in the job description like Windows, macOS, and Office 365.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Blackstone Technology and Innovations, Executive Desktop Support, AVP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on technical support experience and any leadership roles you've had, as we want to see how you can lead our Desktop and Executive Support team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with high-touch environments and how you’ve driven improvements in user experience, which is key for us at StudySmarter.
Showcase Problem-Solving Skills: In your application, don’t forget to highlight specific examples of complex technical issues you've resolved. We love seeing how you take ownership and drive solutions, especially in fast-paced settings like the one we operate in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is something we value highly!
How to prepare for a job interview at Blackstone
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows, macOS, Office 365, and Zoom. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this role demands a strong hands-on approach.
✨Showcase Your Leadership Skills
Since this position involves leading a small team, be prepared to share examples of how you've mentored or coordinated others. Highlight your ability to drive accountability and performance, as well as any initiatives you've led that improved team dynamics.
✨Understand the User Experience
This role is all about delivering a white-glove support experience. Think about how you can enhance user satisfaction and reduce friction in workflows. Prepare to discuss any past experiences where you’ve successfully improved user experiences.
✨Communicate Effectively
Strong communication skills are crucial, especially when dealing with senior stakeholders. Practice articulating complex technical issues in a clear and concise manner. Be ready to demonstrate your stakeholder management skills during the interview.