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- Tasks: Support branch operations and inspire a team to achieve sales targets.
- Company: Established retail healthcare provider with a focus on eye and hearing care.
- Benefits: Competitive salary, performance bonuses, staff discounts, and 28 days annual leave.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Experience in retail or healthcare, strong customer service, and leadership skills.
- Other info: Structured training and clear career development opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
A well-established retail healthcare provider is seeking an Assistant Branch Manager to support the Branch Manager in leading and developing a dedicated team. The role focuses on delivering exceptional customer service, driving branch performance, and ensuring high standards of operational and clinical excellence. Acting as a role model, the Assistant Branch Manager will help inspire the team to achieve sales targets while maintaining a strong customer-focused culture.
Responsibilities
- Support the day-to-day management of branch operations to ensure efficient and smooth service delivery.
- Motivate and support team members to achieve individual and branch sales targets across optical and hearing products and services.
- Deliver outstanding customer service, responding to customer needs with professionalism and empathy.
- Assist with staff training, coaching, and performance management.
- Oversee stock control, merchandising, and overall branch presentation in line with company standards.
- Support the coordination of local marketing activities and promotional campaigns.
- Act as Branch Manager when required, including responsibility for opening and closing the branch.
Candidate Profile
This role would suit a candidate with previous experience in retail or healthcare, ideally within an optical or audiology environment. A strong background in customer service and sales is essential. The successful candidate will demonstrate excellent interpersonal and communication skills, along with the ability to lead, motivate, and support a team. Strong organisational skills, reliability, and the ability to work effectively under pressure are important, as are basic IT skills and familiarity with point-of-sale systems.
What’s on Offer
- Competitive salary with performance-related bonus scheme.
- Structured training and clear career development opportunities.
- Staff discounts on optical and hearing products.
- A supportive, inclusive team environment.
- 28 days’ annual leave including bank holidays (pro-rata).
- Generous staff discount scheme.
Why BlackSquare? Established in 2010 and specialising in eye and hearing care recruitment, we combine global reach with local market knowledge to support informed career decisions.
Assistant Branch Manager | Witney employer: Blacksquare
Contact Detail:
Blacksquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager | Witney
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the branch and its team. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Assistant Branch Manager, especially around customer service and team motivation.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Branch Manager | Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Branch Manager role. Highlight your customer service and sales achievements, as well as any relevant experience in retail or healthcare.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've motivated teams or delivered exceptional customer service in the past.
Showcase Your Leadership Skills: Since this role involves supporting and leading a team, be sure to mention any leadership experiences you have. We want to see how you can inspire others to achieve their targets!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Blacksquare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Branch Manager. Familiarise yourself with the key aspects like customer service excellence, team motivation, and operational management. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This will highlight your ability to meet their expectations.
✨Prepare for Team Leadership Questions
Expect questions about how you would motivate and support your team. Prepare examples that showcase your leadership style and how you've successfully trained or coached team members in the past. This will show that you can inspire others to achieve sales targets while maintaining a positive culture.
✨Demonstrate Your Organisational Skills
Given the importance of stock control and branch presentation, be prepared to discuss how you manage multiple tasks effectively. Share strategies you’ve used to stay organised and ensure smooth operations, especially under pressure. This will reassure them that you can handle the demands of the role.
