Team Leader | Franchise | Horley | £28k Plus Bonus

Optical Team Leader / Senior Optical Assistant
Horley & Reigate, with possible cover in Dorking
£28,000 basic salary + potential annual bonus of £5,000–£6,000

An opportunity for an experienced Optical Assistant to take on a Team Leader role, combining hands-on patient care with responsibility for supporting and motivating colleagues.

Working across practices in Horley and Reigate, with possible cover in Dorking, you’ll help the team deliver excellent service and achieve practice goals. Travel between stores will be paid.

The role

• Lead by example, providing a welcoming and professional experience for patients.

• Support and motivate colleagues, helping the team achieve service and sales targets.

• Provide day-to-day guidance, coaching and feedback to develop team confidence.

• Assist patients with frame selection and lens options suited to their needs.

• Support the smooth running of the practice and help resolve patient queries.

• Work closely with practice management to maintain high standards across the team.

The role includes some people-management responsibility, with rota planning handled separately.

About you

• Around three to four years’ experience as an Optical Assistant.

• Confident supporting patients with frames, lenses and their eyewear choices.

• A positive, approachable manner and the ability to motivate others.

• Strong communication, customer service and organisational skills.

• Ready to take on more responsibility, or already supporting colleagues in a senior role.

Hours and benefits

• Full-time: 37.5 hours per week.

• Four- or five-day working patterns considered.

• Alternate Saturdays.

• Potentially one Sunday every six months.

• No bank holiday working.

• 33 days’ holiday.

• £28,000 basic salary, plus potential annual bonus of £5,000–£6,000.

• Paid travel between stores.

Why BlackSquare?

At BlackSquare, we specialise exclusively in optical, audiology and ophthalmology recruitment. We work closely with some of the UK’s leading independent and national providers, giving our candidates access to opportunities that aren’t always advertised elsewhere.

We take the time to understand what’s important to you, whether that’s work-life balance, career progression, earning potential or finding an organisation whose values align with your own.

Our role is to provide honest advice, support you throughout the recruitment process and help you make the right long-term career move. We’ll keep you informed at every stage, offer interview guidance where needed and remain available even after you’ve started your new role.

Your next move matters. We’re here to help you find the right one. Call 01268 928060 or apply online.