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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive business growth.
- Company: A well-established optical and hearing care provider with a people-focused culture.
- Benefits: Competitive salary, performance incentives, ongoing training, and generous staff discounts.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in retail management, strong leadership, and excellent communication skills.
- Other info: Join a company that values professionalism and offers great career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A well-established optical and hearing care provider is seeking an experienced Branch Manager to lead the successful operation of a busy branch. This role involves inspiring and developing a dedicated team to deliver outstanding customer service while driving business performance and maintaining high professional and clinical standards. The Branch Manager will play a key role in creating a customer-focused environment that supports both commercial success and exceptional patient care.
Responsibilities
- Lead, motivate, and develop the branch team to consistently deliver outstanding customer service
- Manage all aspects of branch operations, including achieving sales targets and driving business growth
- Oversee staff training, coaching, and performance management
- Ensure every customer receives expert advice and high-quality eye and hearing care
- Manage stock control, compliance, and day-to-day operational efficiency
- Work closely with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Build strong relationships within the local community to promote the branch and grow the customer base
- Ensure compliance with company policies, health and safety standards, and regulatory requirements
Candidate Profile
This role would suit an experienced retail manager, ideally with a background in optics, audiology, or healthcare. The successful candidate will demonstrate strong leadership and people management skills, alongside a customer-first approach and excellent communication abilities. Commercial awareness and a proactive, hands-on management style are essential, as is the ability to motivate and develop a high-performing team. Basic IT skills and familiarity with point-of-sale systems are also required.
What’s on Offer
- Competitive salary with performance-related incentives
- Ongoing training, career progression, and professional development opportunities
- The opportunity to lead and develop a supportive, motivated team
- A people-focused company culture that values professionalism and a personal approach
- A comprehensive benefits package, including staff discounts and pension scheme
- 28 days’ annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Branch Manager | East Grinstead employer: Blacksquare
Contact Detail:
Blacksquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager | East Grinstead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer-first approach, as these are key for a Branch Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Branch Manager | East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Branch Manager role. Highlight your leadership experience and any relevant background in optics or healthcare to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can inspire a team. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s hitting sales targets or improving team performance, we want to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Blacksquare
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they align with your own. Familiarise yourself with their services in optics and audiology, as well as any recent news or developments. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in the past. Think about times when you motivated staff, improved customer service, or achieved sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Customer Focus
Since this role is all about delivering outstanding customer service, prepare to talk about how you’ve created a customer-focused environment in previous roles. Share stories that highlight your commitment to patient care and how you’ve built relationships within the community.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the branch. This not only shows your interest but also helps you gauge if the company is the right fit for you.
