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- Tasks: Support branch operations and inspire a team to achieve sales targets.
- Company: A well-established retail healthcare provider with a focus on eye and hearing care.
- Benefits: Competitive salary, performance bonuses, staff discounts, and 28 days annual leave.
- Why this job: Join a supportive team and make a real impact in customer service and healthcare.
- Qualifications: Experience in retail or healthcare, strong customer service, and leadership skills.
- Other info: Structured training and clear career development opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
A well-established retail healthcare provider is seeking an Assistant Branch Manager to support the Branch Manager in leading and developing a dedicated team. The role focuses on delivering exceptional customer service, driving branch performance, and ensuring high standards of operational and clinical excellence. Acting as a role model, the Assistant Branch Manager will help inspire the team to achieve sales targets while maintaining a strong customer-focused culture.
Responsibilities
- Support the day-to-day management of branch operations to ensure efficient and smooth service delivery.
- Motivate and support team members to achieve individual and branch sales targets across optical and hearing products and services.
- Deliver outstanding customer service, responding to customer needs with professionalism and empathy.
- Assist with staff training, coaching, and performance management.
- Oversee stock control, merchandising, and overall branch presentation in line with company standards.
- Support the coordination of local marketing activities and promotional campaigns.
- Act as Branch Manager when required, including responsibility for opening and closing the branch.
Candidate Profile
This role would suit a candidate with previous experience in retail or healthcare, ideally within an optical or audiology environment. A strong background in customer service and sales is essential. The successful candidate will demonstrate excellent interpersonal and communication skills, along with the ability to lead, motivate, and support a team. Strong organisational skills, reliability, and the ability to work effectively under pressure are important, as are basic IT skills and familiarity with point-of-sale systems.
What’s on Offer
- Competitive salary with performance-related bonus scheme.
- Structured training and clear career development opportunities.
- Staff discounts on optical and hearing products.
- A supportive, inclusive team environment.
- 28 days’ annual leave including bank holidays (pro-rata).
- Generous staff discount scheme.
Why BlackSquare? Established in 2010 and specialising in eye and hearing care recruitment, we combine global reach with local market knowledge to support informed career decisions.
Assistant Branch Manager | Didcot employer: Blacksquare
Contact Detail:
Blacksquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager | Didcot
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the branch culture.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. It shows you’re proactive and keen on the opportunity.
We think you need these skills to ace Assistant Branch Manager | Didcot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Branch Manager role. Highlight your customer service and sales achievements, as well as any relevant retail or healthcare experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've motivated teams or delivered exceptional customer service in the past.
Showcase Your Leadership Skills: Since this role involves supporting and leading a team, be sure to mention any previous leadership experiences. We want to see how you can inspire and motivate others to achieve their targets.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Blacksquare
✨Know the Company Inside Out
Before your interview, take some time to research the retail healthcare provider. Understand their values, mission, and the specific services they offer in optical and hearing care. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a key focus for this role, prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations with professionalism and empathy, as this will resonate well with the interviewers.
✨Demonstrate Leadership Potential
As an Assistant Branch Manager, you'll need to motivate and support your team. Think of instances where you've successfully led a team or contributed to achieving sales targets. Be ready to discuss your approach to coaching and performance management, as this will showcase your leadership skills.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the branch's operations, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if the company culture aligns with your values.
