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- Tasks: Support branch operations and inspire a team to achieve sales targets.
- Company: Established retail healthcare provider with a focus on eye and hearing care.
- Benefits: Competitive salary, performance bonuses, staff discounts, and 28 days annual leave.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Experience in retail or healthcare, strong customer service, and leadership skills.
- Other info: Structured training and clear career development opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
A well-established retail healthcare provider is seeking an Assistant Branch Manager to support the Branch Manager in leading and developing a dedicated team. The role focuses on delivering exceptional customer service, driving branch performance, and ensuring high standards of operational and clinical excellence. Acting as a role model, the Assistant Branch Manager will help inspire the team to achieve sales targets while maintaining a strong customer-focused culture.
Responsibilities
- Support the day-to-day management of branch operations to ensure efficient and smooth service delivery.
- Motivate and support team members to achieve individual and branch sales targets across optical and hearing products and services.
- Deliver outstanding customer service, responding to customer needs with professionalism and empathy.
- Assist with staff training, coaching, and performance management.
- Oversee stock control, merchandising, and overall branch presentation in line with company standards.
- Support the coordination of local marketing activities and promotional campaigns.
- Act as Branch Manager when required, including responsibility for opening and closing the branch.
Candidate Profile
This role would suit a candidate with previous experience in retail or healthcare, ideally within an optical or audiology environment. A strong background in customer service and sales is essential. The successful candidate will demonstrate excellent interpersonal and communication skills, along with the ability to lead, motivate, and support a team. Strong organisational skills, reliability, and the ability to work effectively under pressure are important, as are basic IT skills and familiarity with point-of-sale systems.
What’s on Offer
- Competitive salary with performance-related bonus scheme.
- Structured training and clear career development opportunities.
- Staff discounts on optical and hearing products.
- A supportive, inclusive team environment.
- 28 days’ annual leave including bank holidays (pro-rata).
- Generous staff discount scheme.
Why BlackSquare? Established in 2010 and specialising in eye and hearing care recruitment, we combine global reach with local market knowledge to support informed career decisions.
Assistant Branch Manager | Abingdon employer: Blacksquare
Contact Detail:
Blacksquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager | Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and team leadership. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Branch Manager | Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Branch Manager role. Highlight your customer service and sales achievements, as well as any relevant retail or healthcare experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and team leadership. Mention specific examples of how you've motivated teams or improved branch performance in the past.
Showcase Your Interpersonal Skills: In both your CV and cover letter, emphasise your communication and interpersonal skills. We want to see how you connect with customers and inspire your team, so share any relevant experiences that demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Blacksquare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Branch Manager. Familiarise yourself with the key aspects like customer service excellence, team motivation, and operational management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled challenging situations with professionalism and empathy, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
As an Assistant Branch Manager, you'll need to inspire and motivate your team. Think of specific instances where you've successfully led a team or supported colleagues in achieving targets. Be ready to discuss your approach to coaching and performance management, as this will showcase your leadership potential.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the branch's culture, team dynamics, and future goals. This not only shows your interest in the position but also helps you assess if the company aligns with your values and career aspirations.
