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- Tasks: Support branch operations and inspire a team to achieve sales targets.
- Company: Established retail healthcare provider with a focus on customer service.
- Benefits: Competitive salary, performance bonuses, staff discounts, and 28 days annual leave.
- Why this job: Join a supportive team and make a real impact in healthcare.
- Qualifications: Experience in retail or healthcare, strong customer service, and leadership skills.
- Other info: Structured training and clear career development opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
A well-established retail healthcare provider is seeking an Assistant Branch Manager to support the Branch Manager in leading and developing a dedicated team. The role focuses on delivering exceptional customer service, driving branch performance, and ensuring high standards of operational and clinical excellence. Acting as a role model, the Assistant Branch Manager will help inspire the team to achieve sales targets while maintaining a strong customer-focused culture.
Responsibilities:
- Support the day-to-day management of branch operations to ensure efficient and smooth service delivery.
- Motivate and support team members to achieve individual and branch sales targets across optical and hearing products and services.
- Deliver outstanding customer service, responding to customer needs with professionalism and empathy.
- Assist with staff training, coaching, and performance management.
- Oversee stock control, merchandising, and overall branch presentation in line with company standards.
- Support the coordination of local marketing activities and promotional campaigns.
- Act as Branch Manager when required, including responsibility for opening and closing the branch.
Candidate Profile:
This role would suit a candidate with previous experience in retail or healthcare, ideally within an optical or audiology environment. A strong background in customer service and sales is essential. The successful candidate will demonstrate excellent interpersonal and communication skills, along with the ability to lead, motivate, and support a team. Strong organisational skills, reliability, and the ability to work effectively under pressure are important, as are basic IT skills and familiarity with point-of-sale systems.
What’s on Offer:
- Competitive salary with performance-related bonus scheme.
- Structured training and clear career development opportunities.
- Staff discounts on optical and hearing products.
- A supportive, inclusive team environment.
- 28 days’ annual leave.
Assistant Branch Manager | Abingdon employer: Blacksquare
Contact Detail:
Blacksquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager | Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors. Let them know you're on the lookout for an Assistant Branch Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you truly understand the importance of a customer-focused culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Branch Manager | Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Branch Manager role. Highlight your customer service and sales achievements, as well as any leadership experience you have. We want to see how you can inspire a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail healthcare and how you can contribute to our branch's success. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Team Spirit: In your application, emphasise your ability to motivate and support team members. Share examples of how you've helped others achieve their goals in previous roles. We’re looking for someone who can lead by example and foster a positive team culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Blacksquare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with the key aspects like customer service excellence, team motivation, and sales targets. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team or motivated colleagues in previous roles. Think about times when you’ve inspired others to achieve targets or improved customer service. This will show them you can step up as a role model in their branch.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations or delivering exceptional service. Have a few scenarios ready where you successfully resolved issues or went above and beyond for a customer. This will highlight your commitment to a customer-focused culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to staff training or how they measure branch performance. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
