Store Manager - Blacks

Overview

Role overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training and continuously developing your team.
• Build a motivated and high performing team, increasing chances of store success.
• Analyse sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally & commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
• Ensure merchandise displays are attractive and align to brand guidelines.
• Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS).
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health & safety regulations.
• Role objectives and KPIs: contribute to achieving or exceeding the store’s monthly sales target; drive all additional KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; ensure employee satisfaction scores meet or exceed company benchmarks; keep operational costs within the allocated budget.

Skills and Experience

• Previous management experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail and a good understanding of the latest trends and competitors.
• Strong leadership skills and experience coaching and developing a strong team.
• Strong communication skills; proven track record of managing and exceeding sales targets and KPIs.
• Experience in analysing reports and making commercial decisions.
• Keen eye for detail and commerciality.
• Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through TELUS Health.
• Health cash plans.
• Wide range of internal development courses; access to apprenticeships and accredited qualifications (England Only).
• Life Assurance; Health Care Cover; discounted gym memberships at JD Gyms.
• Opportunities to volunteer and contribute to JD Foundation; employer engagement forums to influence positive change.
• Incremental Holiday Allowance.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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