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- Tasks: Lead daily store operations, drive sales, and manage a motivated team.
- Company: Blacks has been a leading outdoor retailer since 1863, making adventures accessible to everyone.
- Benefits: Enjoy a 30% discount, health plans, and opportunities for personal development.
- Why this job: Join a passionate team, enhance your leadership skills, and make a real impact in retail.
- Qualifications: Previous management experience in retail and strong leadership skills are essential.
- Other info: Opportunities for apprenticeships and nationally recognised qualifications available.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Store Manager – Blacks role at Blacks Outdoor Retail Limited
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Join to apply for the Store Manager – Blacks role at Blacks Outdoor Retail Limited
We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world. We live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them…
Role Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
- Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
- Create and maintaincolleague schedulesto ensure proper coverage and productivity.
- Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
- Analysing sales data and financial reports to make quick and well-informed decisions, identifyingand responding to areas of opportunity Operationally & Commercially.
- Develop and implement strategies to meet and exceed sales targets.
- Attract, engageand motivate customers into making purchases by using the latest visual merchandising techniques.Ensuring merchandise displays are attractive and align to brand guidelines.
- Ensure your teams are delivering the highest level of service in store in order toachieve a positive net promoter score (NPS)
- Address customer inquiries, feedback, and complaints in a timelyand professional manner.
- Driveexistingcustomer loyalty programs and promotions to enhance customer engagement.
- Maintain compliance with company policies, procedures, and regulatory requirements.
- Monitor and control store expenses to stay within budget.
- Ensure the store complies withhealth & safety regulations.
Role Objectivesand KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Ensure operational costs are kept within the allocatedbudget
Skills And Experience
- Previousmanagement experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Hold strong leadership skills & have previousexperience of coaching and developing a strong team
- Strong communicationskills
- Proven track recordof managing and exceeding sales targets and KPI’s
- Have experience in analysing reports & making commercial decisions
- Keen eye for detail & commerciality. Previousexperience within visual merchandising would be advantageous
- Promote JD Group values to internal and external stakeholders
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Quarterly discretionary bonus schemes
- Company discount of 30% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to digital health and well-being services through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Company Sick Pay scheme
- Health Care Cover
- Discounted Gym memberships at JD Gyms
- Life Assurance
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
#Blacks
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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Store Manager - Blacks employer: Blacks Outdoor Retail Limited
Contact Detail:
Blacks Outdoor Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Blacks
✨Tip Number 1
Familiarise yourself with the latest outdoor retail trends and products. Being knowledgeable about what Blacks offers will not only impress during interviews but also show your passion for the brand and its mission.
✨Tip Number 2
Network with current or former employees of Blacks to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and driven sales in previous roles. Highlighting your leadership skills and achievements will demonstrate your capability to excel as a Store Manager.
✨Tip Number 4
Showcase your understanding of visual merchandising techniques. Since this role involves creating attractive displays, being able to discuss your experience or ideas on effective merchandising can set you apart from other candidates.
We think you need these skills to ace Store Manager - Blacks
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your previous management experience in retail. Provide specific examples of how you've successfully led a team, driven sales performance, and created a positive work culture.
Highlight Customer Service Experience: Since customer service is crucial for this role, include examples of how you've addressed customer inquiries and complaints effectively. Mention any strategies you've implemented to enhance customer engagement.
Quantify Achievements: Use numbers to demonstrate your success in previous roles. For instance, mention how you exceeded sales targets or improved KPIs. This will make your application stand out and show your impact in previous positions.
How to prepare for a job interview at Blacks Outdoor Retail Limited
✨Show Your Passion for the Outdoors
Blacks is all about the outdoors, so make sure to express your enthusiasm for outdoor activities during the interview. Share personal experiences or adventures that highlight your love for nature and how it aligns with the company's mission.
✨Demonstrate Leadership Skills
As a Store Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated staff, resolved conflicts, and achieved sales targets.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've used data analysis to drive sales and improve store performance in previous roles.
✨Prepare for Customer Scenarios
Customer service is crucial at Blacks. Think of challenging customer interactions you've faced and how you handled them. Be prepared to role-play scenarios to demonstrate your problem-solving skills and commitment to excellent service.
