At a Glance
- Tasks: Deliver amazing customer service and help customers find their perfect outdoor gear.
- Company: Join Blacks, a leading outdoor retail brand with a rich history since 1863.
- Benefits: Enjoy a 25% discount, health plans, gym memberships, and career development opportunities.
- Other info: Flexible shifts and a chance to influence positive change in the workplace.
- Why this job: Be part of a passionate team that makes the outdoors accessible for everyone.
- Qualifications: Positive attitude, great communication skills, and a willingness to learn.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Store Colleague - General role at Blacks Outdoor Retail Limited.
We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim is to make the outdoors accessible to everybody, ensuring the right clothing and equipment for wherever your adventure takes them.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically view challenges as opportunities to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills with the ability to engage with customers in social situations.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts through our benefits platform (TELUS Health)
- Access to counselling services and digital health and well-being advice
- Health cash plans
- Internal development courses and opportunities to gain qualifications
- Access to apprenticeships and accredited qualifications
- Discounted Gym memberships
- Access to colleague networks and volunteering opportunities
- Employee engagement forums and opportunities to influence positive change
- Incremental Holiday Allowance
Due to high volumes of applications, please allow time for review. If you don’t hear back within two weeks, your application may be considered unsuccessful. Applications meeting the skills criteria will be contacted for a first stage meeting with the talent team, followed by interviews with the hiring manager. Thank you for your time.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Retail
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Store Colleague - General in Cardiff employer: Blacks Outdoor Retail Limited
Blacks Outdoor Retail Limited is an excellent employer located in the vibrant town of Harrogate, offering a dynamic work environment where teamwork and customer service are at the forefront. Employees enjoy flexible shifts, a supportive culture that encourages personal growth, and the unique advantage of staff discounts on outdoor gear, making it a rewarding place for those passionate about outdoor activities and retail.
Contact Details:
Blacks Outdoor Retail Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Colleague - General in Cardiff
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Blacks Outdoor Retail Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Blacks Outdoor Retail Limited!
We think you need these skills to ace Store Colleague - General in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Blacks Outdoor Retail Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Blacks Outdoor Retail Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Blacks Outdoor Retail Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Blacks Outdoor Retail Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
