Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver amazing customer service and help customers find their perfect outdoor gear.
- Company: Join Blacks, a leading outdoor retail brand with a rich history since 1863.
- Benefits: Enjoy a 25% discount, health plans, gym memberships, and career development opportunities.
- Why this job: Be part of a passionate team that makes the outdoors accessible for everyone.
- Qualifications: Positive attitude, great communication skills, and a willingness to learn.
- Other info: Flexible shifts and a chance to influence positive change in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Store Colleague – General role at Blacks Outdoor Retail Limited.
We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim is to make the outdoors accessible to everybody, ensuring the right clothing and equipment for wherever your adventure takes them.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically view challenges as opportunities to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills with the ability to engage with customers in social situations.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts through our benefits platform (TELUS Health)
- Access to counselling services and digital health and well-being advice
- Health cash plans
- Internal development courses and opportunities to gain qualifications
- Access to apprenticeships and accredited qualifications
- Discounted Gym memberships
- Access to colleague networks and volunteering opportunities
- Employee engagement forums and opportunities to influence positive change
- Incremental Holiday Allowance
Due to high volumes of applications, please allow time for review. If you don’t hear back within two weeks, your application may be considered unsuccessful. Applications meeting the skills criteria will be contacted for a first stage meeting with the talent team, followed by interviews with the hiring manager. Thank you for your time.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Retail
#J-18808-Ljbffr
Store Colleague - General employer: Blacks Outdoor Retail Limited
Contact Detail:
Blacks Outdoor Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - General
✨Tip Number 1
Get to know the company! Before your interview, dive into Blacks' history and values. Show us that you’re not just another candidate but someone who genuinely cares about the outdoors and what we stand for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle different customer interactions. We want to see your enthusiasm and ability to create a great shopping experience.
✨Tip Number 3
Be ready to talk numbers! Familiarise yourself with sales targets and KPIs. We love candidates who can show they understand the importance of driving sales and how they can contribute to our success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Store Colleague - General
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let your love for the outdoors shine through! Share any personal experiences or adventures that highlight your enthusiasm for outdoor activities. We want to see how you connect with our brand.
Tailor Your Application: Make sure to customise your application to fit the Store Colleague role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Personable and Professional: While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. We’re looking for candidates who can engage with customers effectively, so let your communication skills shine in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blacks Outdoor Retail Limited
✨Know Your Products
Before the interview, make sure you’re familiar with the range of products that Blacks offers. This will not only help you answer questions confidently but also show your genuine interest in the role and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for a Store Colleague role.
✨Demonstrate Team Spirit
Since teamwork is key in retail, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight any experiences where you helped achieve team goals or supported colleagues, as this aligns with the store's objectives.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to demonstrate how you would handle a customer query or upsell a product. Practising these scenarios beforehand can help you feel more comfortable and perform better.