At a Glance
- Tasks: Welcome customers, support their shopping journey, and keep the store vibrant and organised.
- Company: Blacks, a leading outdoor gear retailer with a rich history since 1863.
- Benefits: Staff discounts, gym memberships, holiday allowance, and personal development opportunities.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Join a passionate team and help others explore the great outdoors confidently.
- Qualifications: Enthusiastic attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 28000 £ per year.
We are Blacks and have been since 1863.
We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration.
Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them.
From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK.
We’ve evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world.
Role Overview
At Blacks, we don’t just sell outdoor gear — we help people get outside and explore with confidence.
As a Store Colleague, you’ll play an important role in delivering a great in-store experience every day, helping customers feel welcome, supported, and ready for their next adventure.
You’ll bring energy to the shop floor by greeting customers confidently, keeping displays well presented, replenishing stock, and maintaining high service and presentation standards.
With a positive attitude, strong teamwork, and a passion for the outdoors, you’ll help keep the store running smoothly and reflect the high standards we’re known for.
Key Responsibilities
- Welcome customers with confidence and enthusiasm, offering friendly support and helping them find the right products for their needs.
- Use in-store systems to check stock, share product options, and support the full customer journey.
- Keep the shop floor clean, organised, and fully replenished — ensuring displays stay fresh and aligned with Blacks standards.
- Support day‑to‑day store tasks, including till duties, restocking, and following all safety and store guidelines.
Skills & Experience Required
- A positive, enthusiastic approach suited to a fast-paced, customer-focused retail environment.
- Strong communication skills, with confidence engaging customers and working as part of a team.
- Willingness to learn, take on new tasks, and develop product knowledge in a supportive store environment.
- Flexibility to work a variety of shifts, including weekends, evenings, and busy seasonal periods.
Desirable Attributes
- A genuine passion for the outdoors and Blacks product range.
- Proactive attitude, with confidence in approaching customers and supporting sales opportunities.
- Strong attention to detail, ensuring the shop floor is always well presented and customer‑ready.
- Self‑motivated, with a desire to learn, improve, and progress within the business.
What We Offer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
We celebrate the diversity of our teams and strive to ensure that all colleagues — regardless of background, identity, or lived experience — can thrive and contribute meaningfully.
As part of our successful and continually evolving company, you’ll be encouraged to embrace our core priorities: putting people first, staying connected to our customers, and delivering operational excellence.
We are always exploring new opportunities for growth and welcome individuals who are passionate about making a positive impact every day.
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
- #J-18808-Ljbffr
Supervisor in Newbury employer: Blacks Outdoor Retail Limited
Blacks Outdoor Retail Limited is an excellent employer located in the vibrant town of Harrogate, offering a dynamic work environment where teamwork and customer service are at the forefront. Employees enjoy flexible shifts, a supportive culture that encourages personal growth, and the unique advantage of staff discounts on outdoor gear, making it a rewarding place for those passionate about outdoor activities and retail.
Contact Details:
Blacks Outdoor Retail Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Newbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Blacks Outdoor Retail Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Blacks Outdoor Retail Limited!
We think you need these skills to ace Supervisor in Newbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Blacks Outdoor Retail Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Blacks Outdoor Retail Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Blacks Outdoor Retail Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Blacks Outdoor Retail Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
