Director - UX Design

The Aladdin UX Design team researches and designs the user experience for the Aladdin investment and risk analytics platform which is used by institutional wealth managers and investment professionals worldwide. We practice a human-centered design approach—designing software grounded in user need—to enable our users to tap into the power of BlackRock’s Aladdin enterprise platform. We are a team of skilled UX designers, UI designers, and UX researchers, working to reinvent and improve the Aladdin platform through the user’s lens.

About You

• You are first and foremost a UX educator and advocate.
• Experienced creating and implementing strategy and processes that empower cross-functional teams to not only evolve their UX practice, but ultimately ensure we are creating high quality products on behalf of our users.
• You seek insight into user needs to derive efficient, friendly interaction design.
• You understand the holistic journey a user takes to provide them with valuable tools for task completion.
• You are not afraid of complexity, depth, and balancing the demands of a wide, varied user base when crafting software.
• You love owning big interaction problems and providing the thought leadership vital to drive them toward success by collaborating hand-in-glove with product owners and engineers.

Responsibilities

• Partner with our colleagues in Product Management, Engineering, and the Aladdin business to foster a UX-centric environment and process, as well as define the solutions with the users in the center.
• Translate Business goals, Product Vision, and UX Strategy to actionable design briefs for UX to deliver compelling, useful experiences for our consumers.
• Drive the UX strategy for your product vertical through thoughtful design thinking, design sprints, workshops, ideations, concepts, prototypes, and presentations to executive teams.
• Leverage participatory and iterative design techniques, including heuristic evaluations, observational studies, user interviews, usability testing, and other forms of requirements’ discovery.
• Drive and deliver end-to-end experiences, across channels, workflows, and apps, from discovery, concepting, to detailed designs, annotated wireframes, journeys, information architecture, prototypes, high fidelity designs, hand off to dev, launching, and success metrics.
• Focus on data driven decisions by leveraging data metrics, insights, and qualitative research.
• Mentor and guide junior team members.
• Be a positive, friendly representative and evangelist for user-centered design.

Core Requirements:

• 10+ years application design experience in either product or agency environments.
• BFA or higher degree in HCI / User Experience Design / Design or a related field.
• Outstanding portfolio that demonstrates deep, high quality UX thinking, and complex problem solving.
• Experience designing end-to-end experiences for various products and workflows.
• Comprehensive grasp of user-centric design methodologies, encompassing user research, usability testing, interaction design, information architecture, UX writing, Design Systems, and prototyping.
• Experience developing UX artifacts such as wireframes, prototypes, site maps, user journeys, documentation, and the like.
• Ability to communicate well to both peers and executive level and tell the Design and Experience story.
• Ability to interface with product and development teams to ensure design is a consistent part of the Product Development Life Cycle.
• Experience leading a discovery phase for projects, such as running workshops and facilitating discussions with stakeholders.
• Working within lean/agile product development, design sprints models.
• Experience facilitating or assisting user research and user testing – and subsequently identifying user needs, actions, behaviours and emotions through user research.
• Experience creating end to end service design mapping to identify opportunities and solutions, holistically.
• Experience designing for different devices.
• Experience in B2B offerings and Enterprise or Workflow software.

Additional

• Designing AI experiences.
• Familiarity with emerging tech such as AR / VR.
• Candidates who proceed to in-person interviews will be required to present 2-3 detailed case studies which speak to the above responsibilities & requirements.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.