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For Companies At a Glance
- Tasks: Help clients solve complex problems using Aladdin and provide exceptional service daily.
- Company: Join BlackRock, a leader in financial services dedicated to enhancing global financial well-being.
- Benefits: Enjoy flexible time off, education reimbursement, and comprehensive health resources.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and personal growth.
- Qualifications: Basic coding skills, strong communication, and a passion for problem-solving are essential.
- Other info: Work in a hybrid model with a vibrant local team and global collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Aladdin Client Experience – Client Success Specialist, Associate
Aladdin Client Experience – Client Success Specialist, Associate
BlackRock, Inc. Edinburgh, United Kingdom
Aladdin Client Experience – Client Success Specialist, Associate
About this role
Aladdin Client Experience – Client Success Specialist
Required Experience:
Experience in financial services, with the following capabilities:
- Analytical approach
- Basic or intermediate coding and programming skills
- Verbal and written communication
- Critical thinking
- Multitasking and time management
Purpose and Scope:
Every day, Client Success Specialists tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients\’ businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy.
Our team is known for being industry experts with a reputation for getting the job done. As a team of 170+ strong globally, we…
- Deliver exceptional client service to users, every time
- Solve difficult problems by providing innovative solutions
- Collaborate with others because we know we can do more together
- Learn every day, question everything, and embrace change
- Foster a fun, innovative team atmosphere
Key Responsibilities:
- Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills.
- Use technology to solve problems: We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better.
- Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention.
- Work on a global team, with a local presence: Our support model follows the sun – if a market is open somewhere in the world, so are we. You will get to work with teams across the world, while engaging with a vibrant local team.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock\’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children\’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It\’s why we\’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
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Aladdin Client Experience - Client Success Specialist, Associate | Edinburgh, UK employer: BlackRock, Inc.
Contact Detail:
BlackRock, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aladdin Client Experience - Client Success Specialist, Associate | Edinburgh, UK
✨Tip Number 1
Familiarise yourself with Aladdin and its functionalities. Understanding how the platform works will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your analytical and problem-solving skills. Be prepared to discuss specific examples where you've tackled complex issues, as this is a key part of the Client Success Specialist role.
✨Tip Number 3
Network with current or former employees at BlackRock. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Showcase your coding skills, even if they're basic. Mention any relevant programming languages or tools you've used, as this will highlight your ability to adapt and learn new technologies.
We think you need these skills to ace Aladdin Client Experience - Client Success Specialist, Associate | Edinburgh, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly any analytical skills and coding knowledge. Use specific examples to demonstrate how you've successfully tackled problems in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and problem-solving. Mention your understanding of Aladdin and how you can contribute to enhancing the client experience. Be sure to convey your enthusiasm for working in a collaborative environment.
Showcase Communication Skills: Since verbal and written communication is key for this role, provide examples in your application that showcase your ability to communicate complex ideas clearly. This could be through previous job experiences or projects where you had to explain technical concepts to non-technical stakeholders.
Highlight Continuous Learning: Demonstrate your commitment to learning by mentioning any relevant courses or certifications you've completed, especially in SQL or UNIX. This shows that you're proactive and willing to develop the skills necessary for the role.
How to prepare for a job interview at BlackRock, Inc.
✨Showcase Your Analytical Skills
As a Client Success Specialist, you'll need to demonstrate your analytical approach. Prepare examples from your past experiences where you've successfully solved complex problems using data analysis or critical thinking.
✨Brush Up on Technical Skills
Familiarise yourself with basic coding and programming concepts, especially SQL and UNIX. Even if you’re not an expert, showing that you have a foundational understanding will impress the interviewers.
✨Communicate Clearly and Effectively
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've effectively communicated with clients or team members in the past.
✨Demonstrate a Client-Centric Mindset
The role focuses heavily on client satisfaction. Be prepared to discuss how you've gone above and beyond to ensure client happiness in previous roles, and think of ways you can proactively address client needs.
