Emergency Housing Officer NEW Blackpool Coastal Housing Ltd Posted yesterday Blackpool and Fyld[...]

As an Emergency Housing Officer, we are looking for a motivated and dynamic team-player who shares our passion, enthusiasm and commitment to enhancing the life opportunities of vulnerable people here in Blackpool. Our Emergency Housing Service provides a range of temporary accommodation for individuals and families experiencing homelessness. This includes hostel settings and dispersed houses and flats in the community. Emergency Housing Officers provide daily, daytime staffing cover across our various sites. All our sites are located within relatively close proximity and within no more than a 5-mile radius of each other across Blackpool.

For this role, we would particularly welcome applications from candidates with strong organisational skills and a methodical, process-driven approach to their work, to effectively support the day-to-day operations of our hostels. If you have experience of working in a systematic and organised way, combined with empathetic, understanding, positive, kind and level-headed behaviours then we would like to hear from you.

As an Emergency Housing Officer, you will carry out all aspects of tenancy management within BCH’s hostels and emergency housing dispersed accommodation settings. You will be based at one of the Emergency Housing hostels within Blackpool and will be responsible for the day-to-day management of the accommodation and for providing housing related support to homeless clients with a range of support needs. You will ensure the health, safety and wellbeing of clients including carrying out needs and risk assessments, safety checks of the building and rooms, collection of charges and all necessary administrative functions. You will liaise with a variety of agencies and assist clients to access appropriate services.

The successful applicants will have experience of supporting vulnerable clients, be confident and self-motivated and have the ability to work independently with minimal supervision. An understanding of professional boundaries and excellent communication and interpersonal skills are essential. You will possess excellent organisational, administrative and time management skills, be able to prioritise your own workload and be competent in the use of IT systems, particularly Microsoft Office. A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential, together with an understanding of customer rights and choices and how to support them. A Chartered Institute of Housing (CIH) qualification, or the willingness to work towards a CIH qualification is desirable. The post involves some bank holiday working, as part of a rota, so flexibility is required, both in terms of working hours and also work location. There are several hostel locations and travel will be required between sites; therefore, it is desirable for applicants to have a full, UK driving licence and access to a vehicle for work purposes. Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly CRB check).

BCH is a great place to work. Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this. Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy

If you have a strong customer focus and want to be part of an ambitious, growing organisation, we will support you in developing your skills and achieving your personal goals.

BCH also offer a reward and benefits package which includes:

• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to bank holidays
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• In-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team, then take action – apply now!

For further information on this opportunity, please contact Charlotte Bremner, Emergency Housing Manager at Charlotte.Bremner@bch.co.uk or on 01253 476912. To apply, please visit our website to complete an online application, where a full job outline and person specification are available. However, please ensure your application clearly demonstrates your suitability for this position and shows how you meet each of the criteria detailed in the Person Specification.

Closing date for applications: Thursday, 2nd April 2026 at 12 Noon. Interview date: Wednesday 15th & Thursday 16th April 2026. BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.