Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable residents with housing-related needs and ensure their safety and independence.
- Company: Join Blackpool Coastal Housing Ltd, dedicated to building sustainable communities.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working with a passionate team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for training and personal development in a dynamic setting.
The predicted salary is between 25000 - 35000 £ per year.
Case Worker Scale 5b (£30,024- £31,537 per annum) 37 hours per week Permanent
At BCH we are committed to supporting residents to live safely and independently in their own homes. Our Care and Repair team plays a vital role in delivering practical housing related support for all Blackpool residents and we are now looking to recruit a Caseworker to support the service.
About the Role
This role offers the chance to provide essential casework support to vulnerable residents. You will undertake thorough assessments and provide advice and support to enable customers to remain safe and independent at home. You will manage a varied caseload, supporting customers referred for major adaptations, home repairs and affordable warmth measures. This will involve providing support through the application process, carrying out financial assessments, coordinating works and liaising with contractors and partner organisations. You will take responsibility for progressing cases from referral through to completion, ensuring compliance with statutory grant requirements, relevant legislation and local policies.
You will work closely with families, health and social care professionals, housing teams and voluntary sector partners to achieve positive outcomes and ensure a joined-up approach. You will be responsible for maintaining accurate case and financial records, managing workloads effectively and ensuring all funding documentation is complete prior to approval. The role also requires adherence to procedures relating to legal charges on properties, safeguarding standards and statutory compliance. As part of the role, you will carry out home and residential visits, undertake dynamic risk assessments and identify and elevate safeguarding concerns in line with organisational procedures. You will ensure that all personal and financial information is handled securely and in accordance with GDPR.
This role offers the opportunity to make a real difference in the lives of vulnerable residents, working within a supportive and professional team and contributing to the continuous improvement of housing and support services in the community.
The Ideal Candidate Must Possess
- Experience of working in a customer-focused environment
- Ability to manage a varied caseload and meet timescales
- Excellent communication and interpersonal skills
- Ability to work independently with strong problem‑solving skills
- Experience of working with partner organisations
- A minimum of 3 GCSEs (or equivalent), including Maths and English at grade 4/C or above
- Experience within housing, Care and Repair, local authority or housing association services is desirable but not essential.
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).
BCH is a great place to work
Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this. Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
- Positivity
- Respect and Compassion
- Integrity
- Dynamism
- Energy
What we Provide
- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- An in‑house wellbeing programme of wellbeing, social and charitable initiatives with BCH colleagues
- Vivup – the employee benefits scheme for discounts on various high street retailers and cycle to work
- Option to join BHSF – a voluntary salary‑sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
- Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
- 24/7 Employee Assistance Programme and access to counselling services
- Enhanced maternity, paternity and adoption pay schemes
- A wide variety of training and learning and development opportunities
- Staff Suggestion Scheme
- Free annual flu vaccinations and Occupational Health Support
For further information about this position please email Sharon Ellis, Care & Repair Service Manager at Sharon.Ellis@bch.co.uk. To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. Please ensure your application clearly demonstrates your suitability for this position.
Closing date for applications: Sunday, 1st February 2026 midnight
Interview date: Thursday, 12th February 2026
Case Worker NEW Blackpool Coastal Housing Ltd Posted today Blackpool and Fylde £30,024 Expires [...] employer: Blackpool
Contact Detail:
Blackpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Worker NEW Blackpool Coastal Housing Ltd Posted today Blackpool and Fylde £30,024 Expires [...]
✨Tip Number 1
Network like a pro! Reach out to people in the housing and care sectors, attend local events, or join online forums. You never know who might have a lead on a job or can give you insider tips about BCH.
✨Tip Number 2
Prepare for your interview by researching BCH’s values and mission. Think about how your experience aligns with their commitment to supporting residents. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice your casework scenarios! Be ready to discuss how you’d handle various situations, from managing a caseload to liaising with contractors. This will help you stand out as someone who’s already thinking like a Case Worker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining BCH and contributing to the community.
We think you need these skills to ace Case Worker NEW Blackpool Coastal Housing Ltd Posted today Blackpool and Fylde £30,024 Expires [...]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping vulnerable residents shine through. We want to see how much you care about making a difference in the community!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-focused roles or casework. We’re looking for specific examples that demonstrate your skills and how they relate to the role of a Case Worker.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your suitability at a glance!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure we receive all your details correctly and gives you access to the full job outline and person specification.
How to prepare for a job interview at Blackpool
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Case Worker role and its responsibilities. Familiarise yourself with the key tasks like managing caseloads, conducting assessments, and liaising with various stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Case Worker, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with clients or partners. Think about times when you resolved conflicts or provided support, as these stories will highlight your interpersonal skills and ability to work collaboratively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could involve managing a difficult case or finding solutions for clients in need. Highlighting your problem-solving skills will reassure the interviewers that you can handle the varied caseload expected in this role.
✨Align with Their Values
BCH values positivity, respect, integrity, dynamism, and energy. During the interview, weave these values into your responses. Share examples of how you've embodied these traits in your work, showing that you not only fit the job description but also the company culture.
