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- Tasks: Oversee a vibrant leisure facility, ensuring safety and exceptional customer service.
- Company: Join Blackpool Council's dedicated Leisure team making a difference in the community.
- Benefits: Enjoy free gym membership, annual leave, and a supportive work environment.
- Why this job: Be a leader in creating stronger communities while developing your skills.
- Qualifications: Strong leadership skills and experience in a busy leisure environment required.
- Other info: Free application guidance available for local residents aged 16-24.
The predicted salary is between 32061 - 35412 £ per year.
Contract - Permanent
Hours - 37hrs
Salary - NJC Grade F SCP 19-24 £32,061- £35,412 per annum
Closing Date - 5th February 2025 at 23.59pm
Are you passionate about delivering exceptional customer experiences and managing vibrant leisure facilities? We are looking for a Duty Officer to join our Leisure team within Community and Environmental Services.
What you will do:
- Oversee the day-to-day running of a large leisure facility, ensuring safety, cleanliness, and outstanding customer service.
- Lead and motivate a team, allocating tasks and maintaining high standards.
- Respond to customer queries and complaints professionally.
- Manage cash handling and daily reconciliations.
- Support health and safety compliance, including risk assessments and emergency procedures.
- Contribute to service development and continuous improvement initiatives.
What we are looking for:
- RLSS UK National Pool Lifeguard Qualification (or willingness to achieve within 3 months).
- Pool Plant Operators Certificate and First Aid at Work (or ability to achieve within 6 months).
- Strong leadership and communication skills.
- Ability to work under pressure and deliver excellent customer service.
- Experience in a busy leisure environment and knowledge of health and safety procedures.
Why join us:
You will be part of a team committed to creating stronger communities and delivering quality services, free gym membership, annual leave, full induction & uniform provided. We value accountability, fairness, integrity, and compassion in everything we do. Apply now and help us make a difference in Blackpool's leisure facilities!
We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.
Duty Officer NEW Blackpool Council Posted today Blackpool and Fylde £32,061 Expires on 05/02/2026 in Burnley employer: Blackpool
Contact Detail:
Blackpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Officer NEW Blackpool Council Posted today Blackpool and Fylde £32,061 Expires on 05/02/2026 in Burnley
✨Tip Number 1
Get to know the company! Research Blackpool Council and their leisure facilities. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leadership. Think about your past experiences and how they align with what they're looking for in a Duty Officer.
✨Tip Number 3
Show off your skills! If you have any relevant qualifications like the RLSS UK National Pool Lifeguard Qualification or experience in a busy leisure environment, make sure to highlight these during your interview. They want to see how you can contribute to their team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you need any help, don’t hesitate to reach out to our Employment Advisers at the Youth Hub for guidance on showcasing your strengths.
We think you need these skills to ace Duty Officer NEW Blackpool Council Posted today Blackpool and Fylde £32,061 Expires on 05/02/2026 in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Duty Officer. Use keywords from the job description to show that you understand what they’re looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering exceptional customer experiences, share specific examples of how you've provided great service in the past. This will help us see your potential to excel in this position.
Highlight Leadership Experience: If you've led a team or managed tasks before, be sure to mention it! We want to know how you motivate others and maintain high standards, so any relevant experience will make your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blackpool
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Officer. Familiarise yourself with the day-to-day operations of a leisure facility, including customer service expectations and health and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Officer, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you can maintain high standards under pressure, as this is crucial for the role.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of specific situations where you've provided excellent customer service or dealt with difficult customers. Practising these scenarios will help you articulate your approach during the interview, demonstrating your ability to maintain a positive environment.
✨Get Your Qualifications Ready
If you don't already have the RLSS UK National Pool Lifeguard Qualification or the Pool Plant Operators Certificate, be prepared to discuss your plan to obtain them. Showing your willingness to achieve these qualifications within the specified time frame will reflect your commitment to the role and the organisation's values.
