YoutherapY Adminstrator

Latest jobs at Blackpool Teaching Hospitals

We are currently recruiting to a number of Healthcare Assistant (HCA) vacancies through our ongoing rolling recruitment programme. As each advert closes to allow applications to be reviewed and processed, the next advert is prepared for publication.

If you visit our vacancies page and cannot see a current HCA advert, it may be because one advert has recently closed and the next is in the process of being uploaded. Please be assured that a new advert will be available shortly, and we encourage you to check back the following day for the latest opportunities.

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.

We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.

We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.

Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.

Job overview

The YoutherapY team (part of Options4cyp) is continuing to expand, and we now have an exciting opportunity for an Administrator to become part our team. You will be joining a well-established team with direct contact with young people aged 11-25 who have psychological and emotional difficulties. Playing a key role in providing a range of administration support to the YoutherapY Team.

Main duties of the job

An essential part of this role is the ability to manage and prioritise your own workload without direct supervision, including diary management, dealing with telephone calls/enquiries. In addition, dealing with enquires/referrals from clients, families, carers and other professionals. Excellent interpersonal skills are essential for the role, as is an ability to maintain confidentiality.

The post holder must always communicate effectively and work collaboratively with both clinical, non-clinical colleagues and external agencies to ensure the delivery of a professional and co-ordinated service.

The post holder will occasionally be expected to undertake work out of core hours and to fulfil any other duties that may be required.

Working for our organisation

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology
patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great
place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous
Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as
boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour
connections via rail to Edinburgh in the north and London in the south.

Detailed job description and main responsibilities

This post is based within the YoutherapY team. The post holder will work closely with the team of therapists, senior administrator and team leaders to provide a full administrative and secretarial service. Key tasks for the post holder are to co-ordinate and provide administrative support within the service including taking referrals by phone, email, letter and in person, managing the appointment systems, handling client information etc. The post holder will also participate in co-ordination of office cover within the teams and the organisation of meetings.

The post holder will occasionally be expected to undertake work out of core hours and to fulfil any other duties that may be required.

Other duties will include the use of Microsoft Office applications such as Word, PowerPoint, and Excel. Excellent keyboard skills, communication skills and organisational skills are required.

Aspects of clerical and secretarial work are undergoing changes and development across the Trust, which may include new ways of works, technology, methods, systems and procedures. The post holder will be expected, following appropriate consultation and training, to embrace any such changes in working practices and to help other admin and clerical staff to develop their knowledge and skills in these areas.

Person specification

Education and Qualification

• Education to GCSE Level (or equivalent) in English and Maths.
• NVQ Level 3 or eqivalent.

Experience and Knowledge

• Experience of a range of office systems and procedures.
• Experience of managing a patient/customer facing reception.
• Experience of knowledge of MS Outlook, Word and Excel.
• Experience of handling senstive situations effectively an confidentially.
• Experience of working in the health sector.
• Experience of using NHS IT systems for example, EMIS/Healthroster.
• Experience of working within a children's/young person's setting.

Skills and Ability

• Able to communicate, establish and maintain good working relationships in order to carry out responsibilities effectively.
• Capable of working with high workloads and to strict deadlines, prioritising own workloads.
• Excellent communcation and interpersonal skills (written and verbal).
• Willingness to work as a team member.
• Ability to work under pressure and organise workload to meet competing demands.
• Be able to communicate with different people in all levels of the organisation

Any invitation to interview will be sent to the email account stated on your application form.

If the role you have applied for requires a Disclosure and Barring Services (DBS) check we will administer this as part of your pre-employment checks. Please note, you will be required to repay the cost on appointment. This will be collected via a salary deduction. You can choose whether to pay this over 1-3 months from your salary or as a one-off payment on commencement in post. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £24, Standard DBS check £24 and Enhanced DBS check £45.

You are encouraged where possible, to register for the DBS update service. This is an annual registration fee of £15. By registering for the update service you will not have the additional cost of repeated disclosures.

Should you withdraw your application, you may be required to reimburse the cost of the DBS check.

DBS checks remain free of charge for volunteer positions.

By submitting an application for this vacancy you are confirming your agreement to the above in the event you are successfully appointed.

The DBS Code of Practice can be accessed here .

Please ensure that you read the Person Specification attached below as your application will be judged against this.

Please note that every effort will be made to keep the vacancy live until published closing date, though there may be instances where such interest is generated, that for administrative reasons the post may close earlier.

Please note that in line with national NHS guidelines this Trust operates a strict non-smoking policy. Members of staff are not permitted to smoke on Trust premises or grounds at any time nor take breaks during working hours for the purposes of smoking.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Odette Crompton Job title Team Leader Email address odette.crompton@nhs.net Telephone number 08001217762 Additional information Informal enquiries are welcome, please phone 0800 121 7762

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