At a Glance
- Tasks: Provide appointment and reception services for imaging examinations in a busy environment.
- Company: Join Blackpool Teaching Hospitals NHS Foundation Trust, serving over 1.6 million people.
- Benefits: Flexible working patterns, training provided, and a supportive team atmosphere.
- Other info: Encouragement for vaccinations and a commitment to diversity and inclusion.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: GCSEs in Maths and English, customer service experience preferred.
The predicted salary is between 23970 - 26400 £ per year.
To provide a comprehensive appointment and reception service for imaging examinations for all wards and departments at Blackpool Teaching Hospitals NHS Foundation Trust, GP’s and all other users of the service. Ensure waiting list targets are met, highlighting progress and any anticipated problems associated with meeting the targets.
Main duties of the job:
- Work as part of a busy, demanding clerical team in the Imaging Department.
- Demonstrate motivation, enthusiasm and excellent communication skills, working effectively as part of a team.
- Maintain patient confidentiality and deliver excellent customer care skills.
- Perform first-line administrative responsibilities and use IT systems effectively.
- Knowledge of the Radiology Department and Radiology Information Systems would be an advantage, but is not essential.
- Previous NHS experience is also useful. Training on specific hospital systems will be provided.
Working for our organisation:
Blackpool Teaching Hospitals NHS Foundation Trust provides acute and specialist services to a population of over 1.6 million people. Flexible working patterns such as part-time, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime are supported. The Trust does not offer sponsorship for this role.
Person specification:
Qualifications:- Educated to GCSE standard with A-C (Maths & English)
- Working knowledge of Microsoft Office – Word, Excel
- ECDL or equivalent
- NVQ in Customer Services
- Experience working in a customer-focused environment
- Previous experience working in a health-care environment
- Ability to work as part of a team
- Ability to use own initiative
- Excellent organisational skills
- Capability to multi-task
- Keyboard skills
- Willing to learn new skills
- Helpful and attentive to the needs of patients
Additional information:
Applicants are encouraged to be fully vaccinated against COVID-19. A Disclosure and Barring Service (DBS) check will be administered where required; the cost will be deducted from salary or paid as a one-off payment upon commencement. The Trust enforces a strict non-smoking policy on premises and grounds.
EEO Statement: We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Contact: Samuel Liptrot – Radiology Admin Manager samuel.liptrot@nhs.net 01253 956765
Radiology Booking Clerk/Receptionist employer: Blackpool Teaching Hospitals
Blackpool Teaching Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive and dynamic work environment for Radiology Booking Clerks/Receptionists. With flexible working patterns and a commitment to employee development, staff can thrive while providing vital services to a diverse population of over 1.6 million people. The Trust fosters a culture of teamwork and excellent customer care, ensuring that employees feel valued and empowered in their roles.
Contact Details:
Blackpool Teaching Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Radiology Booking Clerk/Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blackpool Teaching Hospitals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blackpool Teaching Hospitals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Radiology Booking Clerk/Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blackpool Teaching Hospitals:Your cover letter is your chance to shine! Tell us why you want to work at Blackpool Teaching Hospitals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blackpool Teaching Hospitals!
How to prepare for a job interview at Blackpool Teaching Hospitals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
