Emergency Department Patient Flow Assistant

Latest jobs at Blackpool Teaching Hospitals

Emergency Department Patient Flow Assistant

NHS AfC: Band 3

Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (As per rota covering various shifts including days / evening / nights / weekends) Job ref 382-MEC13-26

Site Blackpool Victoria Hospital Town Blackpool Salary £25,760 - £27,476 enhancements for out of hours work Salary period Yearly Closing 17/06/2026 23:59

We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans.

Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.

Job overview

This is an exciting opportunity to join the Emergency Department team as a Patient Flow Assistant.

The role supports the Nurse and Consultant in Charge with the safe and timely flow of patients through the department.

This is a full time position and the team covers a 24/7 period so please ensure you are able to work a variety of shifts before applying.

Main duties of the job

• Ensure that there are up to date plans for all patients > 2 hours.
• Ensure that clerking is up to date in real time.
• Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker.
• Accurately input the Bed Booked times.
• Ensure referral times to specialties and specialty outcomes are recorded accurately.
• Ensure coding is completed by a clinician prior to discharge and the patient is removed.
• Gather information prior to each safety huddle and complete the template accurately.
• Monitor and escalation IPS breaches to area leads/clinical staff/nurse in charge and work to support achievement of IPS.
• Liaise with Diagnostic Services.
• Follow up and highlight available clinical reports to clinician/nurse such as CT reports and Lab results.
• Book porters for patient transfers.
• Answer the phone and under the direction of the nurse in charge, respond to or redirect calls as appropriate.
• Contribute towards creating a high performance, continuously improving environment by being proactive in identifying patient pathway delays and highlighting to the necessary team.

Person specification

Education & Qualifications

• Good standard of education including 5 GCSE/Equivalent.
• NVQ Level 3 or equivalent.
• Evidence of ongoing personal development.
• ECDL or IT qualification.

EXPERIENCE AND KNOWLEDGE

• Experience of dealing with members of the public face to face and over the telephone.
• Knowledge of Trust and Departmental NHS Targets.
• Medical terminology.
• Familiarity of the emergency department Electronic Patient Record system.

SKILLS AND ABILITY

• Excellent organisational skills.
• Ability to prioritise work.
• Ability to follow a procedure / instruction and feedback to senior staff.
• Ability to work with minimal supervision.
• Ability to remain calm when the department is experiencing extreme pressures.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Thank you for your interest in this role. All candidate applications will be considered in line with national NHS guidelines.