Admin and Clerical in Burnley

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people. We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year.

We employ over 7000 people from 68 different countries. We welcome and encourage applications from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS. Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining a healthy home-life balance. Working patterns such as part-time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.

Job overview

Applications are invited from well-motivated, enthusiastic persons for the post of Clerk Receptionist in East Lancs Sexual Health Services. Applicants should have experience of working with the general public on a day-to-day basis. Experience of clerical work and having excellent organisational skills would be beneficial. Sexual Health Services uses their own IT patient record system and therefore the candidate must be computer literate as well as being practical and adaptable. Well-developed communication skills and an ability to work as part of a team are vital requirements for this post. Due to the specialist nature of this service, an open, non-judgemental and positive attitude is necessary. Shift patterns may potentially include working long days, evenings and weekends and working at our sites across East Lancashire.

Main duties of the job

The successful candidate will be expected to demonstrate the following skills:

• Ability to deliver services that are customer focused in a demanding environment
• Professional telephone skills
• The ability to accurately maintain and update system records
• Knowledge of clinical systems
• Commitment to undertake ongoing in-service training and development

You should be motivated, keen to learn and ready to embrace change. Our commitment to you is to provide the environment for this to happen, and to ensure that you are part of a defined preceptorship programme. If you are motivated to deliver high standards of care and have the personal qualities and characteristics as outlined, then this could be the post for you.

Working for our organisation

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients. As one of the United Kingdom’s largest coastal resorts, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Detailed job description and main responsibilities

The post holder will assist in the provision of clerical support to the team members working in East Lancs Sexual Health team by undertaking basic office procedures in order to maintain an effective and efficient office system. Shift patterns may include working long days, evenings and weekends. Face-to-face and telephone contact with members of the public will be undertaken, and the checking of clinic registration forms to ensure they have been completed correctly. Such information will include patient date of birth, address, GP, and telephone numbers.

Person specification

Education and Qualification

• Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification

Experience and Knowledge

• Previous clerical experience
• Proven experience in delivering a range of administration tasks to a high standard
• Experience of working in a team
• Experience of working with the public/in a customer care environment
• Experience of the delivery of objectives within a constantly changing environment

Skills and Ability

• Utilising IT data collection formats and databases to produce reports for management information
• Ability to act on own initiative within policies and procedures, referring to manager as required
• Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
• Keyboard skills for the regular use of computer systems
• Good interpersonal and communication skills with experience of dealing with people at a variety of levels
• Good organisational skills - able to deliver agreed objectives within an agreed time frame

Any invitation to interview will be sent to the email account stated on your application form. If the role you have applied for requires a Disclosure and Barring Services (DBS) check we will administer this as part of your pre-employment checks. Please note, you will be required to repay the cost on appointment. This will be collected via a salary deduction. You can choose whether to pay this over 1-3 months from your salary or as a one-off payment on commencement in post. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £25.50, Standard DBS check £25.50 and Enhanced DBS check £53.50. You are encouraged where possible, to register for the DBS update service. This is an annual registration fee of £16. By registering for the update service you will not have the additional cost of repeated disclosures. Should you withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. By submitting an application for this vacancy you are confirming your agreement to the above in the event you are successfully appointed. The DBS Code of Practice can be accessed here.

Please ensure that you read the Person Specification attached below as your application will be judged against this. Please note that every effort will be made to keep the vacancy live until the published closing date, though there may be instances where such interest is generated, that for administrative reasons the post may close earlier. Please note that in line with national NHS guidelines this Trust operates a strict non-smoking policy. Members of staff are not permitted to smoke on Trust premises or grounds at any time nor take breaks during working hours for the purposes of smoking. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.