At a Glance
- Tasks: Support local services by collecting vital income and assisting customers with enquiries.
- Company: Join the Shared Revenues and Benefits Service for Blackpool and Fylde Councils.
- Benefits: Competitive salary, mileage paid, and a supportive team environment.
- Other info: Field-based role with opportunities for career growth and training provided.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 28598 - 31022 £ per year.
An exciting opportunity has arisen to join the Shared Revenues and Benefits Service for Blackpool and Fylde Councils as an Enquiry and Collection Officer. We are looking for an enthusiastic, motivated and customer-focused individual to help deliver an effective and efficient revenues service, supporting the collection of income that is vital to funding local services.
As an Enquiry and Collection Officer, you will visit residential and commercial properties across Blackpool and Fylde, investigating liability and occupancy issues, maintaining accurate Council Tax and Business Rates records, and supporting the collection and recovery of local taxation. You will provide advice and assistance to customers, negotiate payment arrangements, and help ensure accounts are administered correctly. The role is largely field-based and involves working independently for much of the working day. You will need a full UK driving licence and access to a vehicle for business use. Mileage will be paid.
We are looking for someone with excellent communication and customer service skills who can build positive relationships with people from a wide range of backgrounds. You will be confident investigating and resolving enquiries, handling sensitive information appropriately, and dealing with challenging situations in a calm, professional and empathetic manner. You should have experience of working in a busy customer-focused environment and be comfortable using a range of IT systems and Microsoft Office applications. Knowledge of Council Tax, Business Rates or revenue collection would be advantageous, although training and support will be provided for the successful candidate.
In return, you will join a supportive and friendly team committed to delivering excellent services to residents and businesses across Blackpool and Fylde. This is an excellent opportunity for someone looking to develop their skills and build a rewarding career within Revenues and Benefits.
This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS). This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.
Enquiry And Collection Officer employer: Blackpool Council
Join our dedicated Public Health Team in the vibrant seaside town of Blackpool, where you'll have the opportunity to make a meaningful impact on the lives of adults at risk from drugs, alcohol, and mental health issues. We pride ourselves on offering a supportive work culture with flexible working arrangements, generous annual leave, and a commitment to your professional development through protected CPD time and diverse training packages. If you're looking for a rewarding career that allows you to collaborate with various stakeholders and drive positive change, this is the perfect place for you.
