At a Glance
- Tasks: Oversee daily operations of a large leisure facility and ensure customer satisfaction.
- Company: Join a dedicated team committed to providing excellent service in a vibrant environment.
- Benefits: Permanent contract, competitive salary, and additional payments for flexible hours.
- Other info: Opportunity for career growth and continuous service improvement.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in customer service and ability to manage a team effectively.
The predicted salary is between 32061 - 35412 £ per year.
This post is open to employees currently On Notice/At Risk and Internal. Please note applications from employees currently On Notice/At Risk will be given priority. On Notice/At Risk employees should complete the application form as normal, upon submission you must email the Recruitment Team – recruitment@blackpool.gov.uk to ensure that your application form is marked as priority.
Contract Type: Permanent
Contract Hours: 37 Hours
Salary: NJC Grade FSCP 19 - 24 £32,061 - £35,412
Closing Date: 16th June 2026 12 Noon
Oversee the day to day running of a large leisure facility ensuring service performance meets expectations of customers and visitors, including safety checks, environmental checks and customer interaction, taking corrective action as required in line with procedures.
Plan and organise the work of the staff team allocating tasks and giving instructions to ensure duties are performed to required standard, including cleaning, equipment set up / take down and general customer service roles e.g. building patrols / show rounds / event support.
On completion of the RLSS UK - National Pool Lifeguard Qualification Trainer Assessor, to deliver and train employees and members of the public for the RLSS UK NPLQ qualification.
Contribute towards service development through working groups and completion of tasks delegated by line manager.
Ensure maintenance issues are reported correctly and liaise with Asset Management to arrange access to minimise disruption to customers.
Respond to customer queries and complaints, including verbal and written comments, referring serious complaints to line manager.
Ensure cashing up, banking and daily reconciliation of monies is completed in line with procedures, reporting discrepancies immediately to management.
Be responsible for the good behaviour, discipline and safety of users and participants, ensuring that users comply with the facilities regulations at all times.
Undertake general administrative duties, ordering of supplies, preparation of approved schemes.
Develop and deliver continuous service improvement via the principles of Quest to ensure a performance related culture is established in terms of financial performance and customer service.
We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.
This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are ‘protected’ and do not need to be disclosed, guidance on the filtering of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK.
The successful applicant will be required to work outside of a 7am to 8pm Monday to Friday work pattern and will receive an additional payment on top of the quoted salary as a result.
Duty Officer employer: Blackpool Council
As a Duty Officer at our large leisure facility, you will be part of a dynamic team dedicated to delivering exceptional service and ensuring the safety and satisfaction of our customers. We pride ourselves on fostering a supportive work culture that prioritises employee development, offering training opportunities such as the RLSS UK National Pool Lifeguard Qualification. Located in the vibrant community of Blackpool, we provide a rewarding environment where your contributions directly impact the well-being of our visitors and the continuous improvement of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Officer
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blackpool Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blackpool Council
Don't be shy about reaching out to Blackpool Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Officer
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blackpool Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blackpool Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
