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- Tasks: Support vulnerable tenants to live independently and manage their tenancies effectively.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Enjoy competitive pay, generous leave, and a range of wellbeing initiatives.
- Why this job: Make a real impact by helping others achieve financial stability and independence.
- Qualifications: Experience with vulnerable customers and strong communication skills are essential.
- Other info: Flexible working environment with excellent training and career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
A fantastic opportunity has arisen for a Sheltered Resilience Officer to work within the Sheltered Housing service. We are seeking a dedicated and compassionate individual who is committed to supporting tenants to sustain their tenancies and live as independently as possible. You will carry out detailed Needs and Risk Assessments for new residents and develop tailored Support Plans based on their individual circumstances. Regular welfare checks will form a key part of your role, along with reviewing support plans at least annually or when a change in circumstances occurs. In this varied and rewarding role, you will work across a number of sheltered housing schemes throughout the town, providing vital housing management support to older and vulnerable residents. You will be responsible for managing several schemes, maintaining regular contact with tenants, completing support plans and risk assessments and responding promptly to emergency calls. You will provide practical support by signposting or referring tenants to a range of specialist services, such as debt advice, credit unions, mental health services, adult social care and Citizens Advice. A significant aspect of this role involves helping tenants achieve financial stability by supporting them to access benefits, complete relevant forms, manage household budgets, and make informed financial decisions. In addition, you will be expected to respond to emergency calls and safeguarding concerns, liaise effectively with external agencies such as the police and social services, and contribute to multi-agency meetings and case conferences where required. Other duties include providing support where appropriate, advocating on behalf of tenants, assisting with utilities, reporting repairs, liaising with the anti-social behaviour team and supporting residents and their families.
Responsibilities
Responsibilities include managing multiple sheltered housing schemes, maintaining regular contact with tenants, completing needs and risk assessments, developing and reviewing support plans, responding promptly to emergency calls, signposting or referring tenants to specialist services, and supporting residents with finances, budgeting and accessing benefits. You will liaise with external agencies such as the police and social services and contribute to multi-agency meetings and case conferences as required. You will advocate on behalf of tenants, assist with utilities, report repairs, and support residents and their families.
Qualifications and Experience
The successful applicant will have experience of working with vulnerable customers with a range of social and housing needs, be confident and self-motivated and have the ability to work independently and as part of a dispersed team. An understanding of professional boundaries together with excellent communication and interpersonal skills are essential. A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential.
Equality, Diversity and Inclusion
Disability Confident: This employer is a Disability Confident employer. Applicants who declare a disability and meet the minimum criteria may be offered an interview. Details on recruitment processes are provided by the employer. For more details please go to .
Benefits and Working at BCH
- Positivity
- Respect and Compassion
- Integrity
- Dynamism
- Energy
- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
- Vivup – the employee benefits scheme for discounts on various high street retailers and cycle to work
- Option to join BHSF – a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
- Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
- 24/7 Employee Assistance Programme and access to counselling services
- Enhanced maternity, paternity and adoption pay schemes
- A wide variety of training and learning and development opportunities
- Staff Suggestion Scheme
- Free annual flu vaccinations and Occupational Health Support
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Sheltered Resilience Officer employer: Blackpool Coastal Housing
Contact Detail:
Blackpool Coastal Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Resilience Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and social care sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to supporting vulnerable tenants. Think about your past experiences and how they relate to the role of a Sheltered Resilience Officer.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've made a difference in someone's life, especially in housing or support roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team.
We think you need these skills to ace Sheltered Resilience Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Sheltered Resilience Officer. We want to see how you can support tenants and manage their needs effectively.
Showcase Your Compassion: This role is all about supporting vulnerable residents, so let your empathy shine through in your application. Share examples of how you've helped others in similar situations – it’ll make a real difference!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Blackpool Coastal Housing
✨Know Your Stuff
Make sure you understand the role of a Sheltered Resilience Officer inside out. Familiarise yourself with the responsibilities, like conducting needs and risk assessments, and supporting tenants with their finances. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
This role is all about supporting vulnerable individuals, so be ready to share examples of how you've demonstrated compassion and empathy in previous roles. Think of specific situations where you made a positive impact on someone's life, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Practice responses to potential situations you might face, such as dealing with a safeguarding concern or managing a tenant's financial issues. This will help you think on your feet during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, support systems in place for staff, or the training opportunities available. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.