At a Glance
- Tasks: Support residents with housing issues and enhance community safety.
- Company: Join a thriving organisation dedicated to improving neighbourhoods.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and personal development.
- Why this job: Make a real difference in people's lives and your community.
- Qualifications: GCSEs in Maths and English, customer service experience, and empathy.
The predicted salary is between 28000 - 32000 £ per year.
Neighbourhood Officers provide a high-quality, customer-focused, holistic housing management service to our residents, dealing with enquiries on a range of housing related issues.
About the Role
The role of Neighbourhood Officer combines elements of enforcement (around breaches of tenancy, anti‑social behaviour or tenancy fraud), community safety (keeping residents safe in their neighbourhoods), housing management and community engagement (working with residents to identify priorities for change and supporting them to realise these ambitions), in their homes and out within the community.
This role will involve investigating and reviewing cases of breach of tenancy, offering advice and support to residents while responding to issues in line with BCH’s policies, procedures, service standards, and national legislation. You will also be responsible for proactively identifying safeguarding issues, managing cases, and providing support by working with agencies to ensure that all follow‑up actions are recorded and completed in accordance with BCH’s Safeguarding Policy.
You will be required to actively engage with the local community to understand their priorities and aspirations for their neighbourhoods. Consult on proposed initiatives, organise and attend meetings, and involve residents in the decision‑making process. Identify preferred methods for local residents to participate and offer appropriate opportunities for involvement within the community.
Key Responsibilities
- The successful applicants will carry out neighbourhood walkabouts to support and enhance the identification of issues within estates and communal areas, including coordinating and conducting block, garden, and site inspections, as well as participating in estate walkabouts with other agencies and residents.
- Neighbourhood Officers have responsibility for managing all neighbourhood‑related tasks in their designated area, including property inspections and taking appropriate actions, such as enforcement when required, to ensure properties are maintained to acceptable standards. This will include handling all estate management tasks within your assigned caseload.
- Applicants must possess good verbal and written communication skills, including the ability and confidence to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies.
- Liaising with other departments within BCH, such as the Rents and the Repairs Teams, alongside developing links with other outside agencies, such as social services and mental health services is essential.
The Ideal Candidate Must Possess
- Experience of assisting individuals with a wide range of challenging needs, alongside a commitment to working with vulnerable people.
- The ability to work in a supportive and empathetic manner whilst empowering and promoting independence.
- Experience of working in a customer service role.
- 3 GCSEs (or equivalent) at Grade C/4 or above, to include Maths and English.
- Possession of a BTEC Level 3 Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners, or if not held, the ability and willingness to work towards this qualification within 3 years of commencement.
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position please email Deborah Scanlan, Neighbourhoods Team Leader or alternatively Claire Duxbury, Neighbourhoods Team Leader.
To apply, please visit our website to complete an online application, where a full job outline and person specification are available. Please ensure your application clearly demonstrates your suitability for this position.
Closing date for applications: Thursday 5th March 2026, midnight
Interview date: Friday 13th March 2026
Neighbourhood Officer in Burnley employer: Blackpool Coastal Housing
As a Neighbourhood Officer with us, you will be part of a dynamic and supportive team dedicated to enhancing community safety and engagement. We offer a competitive salary, comprehensive training opportunities, and a culture that values empathy and collaboration, ensuring you can make a meaningful impact in the lives of our residents. Join us in a role that not only fosters personal growth but also contributes to the betterment of our neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Burnley
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Blackpool Coastal Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Blackpool Coastal Housing!
✨Showcase Your Passion and Expertise
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✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Blackpool Coastal Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Neighbourhood Officer in Burnley
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Blackpool Coastal Housing:Before hitting send, make sure to tailor your application specifically to Blackpool Coastal Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Blackpool Coastal Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
