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For Companies At a Glance
- Tasks: Support residents with housing issues and enhance community safety through engagement and inspections.
- Company: Join a thriving organisation dedicated to improving neighbourhoods and supporting residents.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a commitment to helping vulnerable individuals.
- Other info: Dynamic role with opportunities for career growth and community impact.
The predicted salary is between 32061 - 33699 £ per year.
Neighbourhood Officers provide a high-quality, customer-focused, holistic housing management service to our residents, dealing with enquiries on a range of housing related issues.
About the Role
The role of Neighbourhood Officer combines elements of enforcement (around breaches of tenancy, anti-social behaviour or tenancy fraud), community safety (keeping residents safe in their neighbourhoods), housing management and community engagement (working with residents to identify priorities for change and supporting them to realise these ambitions), in their homes and out within the community. This role will involve investigating and reviewing cases of breach of tenancy, offering advice and support to residents while responding to issues in line with BCH's policies, procedures, service standards, and national legislation. You will also be responsible for proactively identifying safeguarding issues, managing cases, and providing support by working with agencies to ensure that all follow-up actions are recorded and completed in accordance with BCH's Safeguarding Policy.
You will be required to actively engage with the local community to understand their priorities and aspirations for their neighbourhoods. Consult on proposed initiatives, organise and attend meetings, and involve residents in the decision-making process. Identify preferred methods for local residents to participate and offer appropriate opportunities for involvement within the community.
Key Responsibilities
- The successful applicants will carry out neighbourhood walkabouts to support and enhance the identification of issues within estates and communal areas, including coordinating and conducting block, garden, and site inspections, as well as participating in estate walkabouts with other agencies and residents.
- Neighbourhood Officers have responsibility for managing all neighbourhood-related tasks in their designated area, including property inspections and taking appropriate actions, such as enforcement when required, to ensure properties are maintained to acceptable standards. This will include handling all estate management tasks within your assigned caseload.
- Applicants must possess good verbal and written communication skills, including the ability and confidence to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and being able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies.
- Liaising with other departments within BCH, such as the Rents and the Repairs Teams, alongside developing links with other outside agencies, such as social services and mental health services is essential.
The Ideal Candidate Must Possess:
- Experience of assisting individuals with a wide range of challenging needs, alongside a commitment to working with vulnerable people.
- The ability to work in a supportive and empathetic manner whilst empowering and promoting independence.
- Experience of working in a customer service role.
- 3 GCSE's (or equivalent) at Grade C/4 or above, to include Maths and English.
- Possession of a BTEC Level 3 Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners, or if not held, the ability and willingness to work towards this qualification within 3 years of commencement.
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action – apply now.
For further information about this position please email Deborah Scanlan, Neighbourhoods Team Leader or alternatively Claire Duxbury, Neighbourhoods Team Leader.
To apply, please visit our website to complete an online application, where a full job outline and person specification are available. Please ensure your application clearly demonstrates your suitability for this position.
Closing date for applications: Thursday 5th March 2026, midnight.
Interview date: Friday 13th March.
Neighbourhood Officer in Blackpool employer: Blackpool Coastal Housing
Contact Detail:
Blackpool Coastal Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Blackpool
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around the neighbourhood. Familiarise yourself with local issues and engage with residents. This will show your genuine interest in the role and help you connect with the community.
✨Tip Number 2
Practice those tough conversations! As a Neighbourhood Officer, you'll need to handle sensitive topics. Role-play with a friend or family member to build your confidence in discussing difficult issues while remaining empathetic.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you've helped individuals with challenging needs. Be ready to share these stories during your interview to highlight your suitability for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to tailor your application to reflect how your skills align with the job description. We want to see how you can make a difference!
We think you need these skills to ace Neighbourhood Officer in Blackpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Neighbourhood Officer role shine through. We want to see how much you care about community engagement and helping residents. Share any relevant experiences that highlight your commitment to making a difference!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who can demonstrate their ability to handle challenging situations and work with vulnerable people, so be sure to highlight those experiences!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where necessary and make sure your written communication is easy to read. This will show us that you have the good verbal and written skills we’re after!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, you’ll find all the information you need about the role and person specification there, which can help you craft a standout application.
How to prepare for a job interview at Blackpool Coastal Housing
✨Know Your Community
Before the interview, take some time to research the community you'll be serving. Understand their needs, concerns, and aspirations. This will not only show your commitment but also help you engage in meaningful conversations during the interview.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. Be ready to demonstrate your ability to listen empathetically while being clear and concise.
✨Understand Housing Policies
Familiarise yourself with relevant housing policies and legislation that impact the role. Being knowledgeable about these topics will allow you to speak confidently about how you would handle various situations, such as breaches of tenancy or safeguarding issues.
✨Engagement Strategies
Think about how you would engage with residents and encourage their participation in community initiatives. Prepare ideas on how to involve them in decision-making processes and how to identify their priorities. This shows your proactive approach to community engagement.
