At a Glance
- Tasks: Support vulnerable tenants to live independently and manage their housing needs.
- Company: Join Blackpool Coastal Housing, a community-focused organisation making a real difference.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work environment.
- Other info: Be part of a dynamic team dedicated to building sustainable communities.
- Why this job: Make a positive impact on people's lives while developing your skills.
- Qualifications: GCSEs in Maths and English, plus experience with vulnerable customers.
The predicted salary is between 30000 - 40000 £ per year.
Blackpool Coastal Housing manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive. A fantastic opportunity has arisen for a Sheltered Resilience Officer to work within the Sheltered Housing service.
We are seeking a dedicated and compassionate individual who is committed to supporting tenants to sustain their tenancies and live as independently as possible. You will carry out detailed Needs and Risk Assessments for new residents and develop tailored Support Plans based on their individual circumstances. Regular welfare checks will form a key part of your role, along with reviewing support plans at least annually or when a change in circumstances occurs.
In this varied and rewarding role, you will work across a number of sheltered housing schemes throughout the town, providing vital housing management support to older and vulnerable residents. You will be responsible for managing several schemes, maintaining regular contact with tenants, completing support plans and risk assessments and responding promptly to emergency calls.
You will provide practical support by signposting or referring tenants to a range of specialist services, such as debt advice, credit unions, mental health services, adult social care and Citizens Advice. A significant aspect of this role involves helping tenants achieve financial stability by supporting them to access benefits, complete relevant forms, manage household budgets, and make informed financial decisions.
In addition, you will be expected to respond to emergency calls and safeguarding concerns, liaise effectively with external agencies such as the police and social services, and contribute to multi-agency meetings and case conferences where required. Other duties include providing support where appropriate, advocating on behalf of tenants, assisting with utilities, reporting repairs, liaising with the anti-social behaviour team and supporting residents and their families.
This is a challenging but highly rewarding position that requires excellent interpersonal, organisational and communication skills. You should be proactive, empathetic, and able to build positive working relationships with residents, colleagues and partner agencies alike.
The successful applicant will have experience of working with vulnerable customers with a range of social and housing needs, be confident and self-motivated and have the ability to work independently and as part of a dispersed team. An understanding of professional boundaries together with excellent communication and interpersonal skills are essential.
A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential. The successful applicant will be required to undertake an Enhanced DBS check, as part of our pre-employment checking processes.
BCH is a great place to work. Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this. Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
- Positivity
- Respect and Compassion
- Integrity
- Dynamism
- Energy
We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool. We also offer a fantastic reward and benefits package which includes:
- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
- Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
- Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
- Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
- 24/7 Employee Assistance Programme and access to counselling services
- Enhanced maternity, paternity and adoption pay schemes
- A wide variety of training and learning and development opportunities
- Staff Suggestion Scheme
- Free annual flu vaccinations and Occupational Health Support
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position please contact Jane Hearne via email at: jane.hearne@bch.co.uk. To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. However, please ensure your application clearly demonstrates your suitability for this position.
Closing date for applications: Tuesday, 26th May 2026 at 12 Noon. Interview date: Thursday, 4th June 2026.
*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.
Impactful Sheltered Resilience Officer employer: BLACKPOOL COASTAL HOUSING LTD
Blackpool Coastal Housing is an exceptional employer dedicated to inspiring people and building sustainable communities. With a strong focus on employee wellbeing, we offer a friendly and inclusive work environment, competitive pay, generous leave, and extensive training opportunities, all aimed at making a meaningful impact in the lives of our residents. Join us in a role that not only supports vulnerable individuals but also fosters personal growth and community development in the heart of Blackpool.
Contact Details:
BLACKPOOL COASTAL HOUSING LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Impactful Sheltered Resilience Officer
✨Tip Number 1
Get to know the company! Research Blackpool Coastal Housing and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission of inspiring people to build sustainable communities.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider knowledge can give you an edge and help you make a great impression.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to supporting vulnerable customers and managing multiple schemes. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Impactful Sheltered Resilience Officer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about supporting tenants and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past roles that demonstrate your ability to work with vulnerable customers and manage support plans effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and how to showcase your suitability.
How to prepare for a job interview at BLACKPOOL COASTAL HOUSING LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Sheltered Resilience Officer. Familiarise yourself with the key tasks like conducting Needs and Risk Assessments, developing Support Plans, and managing welfare checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy and Communication Skills
Since this role involves working with vulnerable residents, it's crucial to highlight your interpersonal skills. Prepare examples from your past experiences where you've successfully supported individuals or resolved conflicts. This will illustrate your ability to build positive relationships, which is essential for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as responding to emergency calls or liaising with external agencies. Think of relevant scenarios from your experience and outline your approach. This will showcase your problem-solving skills and readiness for the challenges of the job.
✨Align with Their Values
Familiarise yourself with Blackpool Coastal Housing's core values: Positivity, Respect and Compassion, Integrity, Dynamism, and Energy. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these traits in your previous roles. This will demonstrate that you're a good cultural fit for the organisation.
