1st and 2nd Line IT Technician

The Role

Blackpool and The Fylde College (B&FC) is seeking a proactive and customer-focused 1st and 2nd Line IT Technician to join our IT Services team. This is an exciting opportunity to provide high-quality technical support and play a key role in maintaining and improving IT services across the college.

Your Responsibilities Will Include:

As a key member of the IT Services team, you will:

• Provide outstanding first and second-line IT support to staff and students.
• Diagnose and resolve IT incidents, escalating where necessary.
• Manage service requests, conduct IT changes, and maintain accurate system records.
• Assist with IT asset management, including audits, provisioning, and installations.
• Contribute to IT projects and provide technical guidance where required.
• Mentor junior apprentices and maintain operational knowledge base articles.
• Ensure IT security is prioritised across all activities.

Why Join Us?

Join a dynamic, collaborative team passionate about technology and innovation. You’ll have the opportunity to make a meaningful impact on our IT services while growing your skills in a supportive environment.

Interested? Apply Early!

We may close this vacancy early if we receive sufficient applications, so if this role excites you, apply as soon as possible