At a Glance
- Tasks: Manage client accounts, build relationships, and ensure projects are delivered on time and budget.
- Company: Join Blacklist Creative, a vibrant agency known for innovative content creation and marketing.
- Benefits: Enjoy a competitive salary, 28 days holiday, pension scheme, and hybrid working.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
- Why this job: Be the key contact for clients and drive exciting creative projects in a dynamic environment.
- Qualifications: 3+ years in account management with strong communication and organisational skills.
The predicted salary is between 38000 - 45000 £ per year.
Full Time: 5 days per week, Hybrid working pattern (2 days per week required in the office)
Full Time Salary: £38,000 to £45,000 pa (experience dependent)
Holiday: 28 days plus bank holidays
Pension: Our scheme is in line with statutory requirements: employer contribution 3%, employee contribution minimum 5%.
Reports to: Account Director
Department: Production
About Blacklist
Blacklist Creative is a growing full-service creative agency and production studio that specialises in content creation, entertainment marketing and experiences. We work with an array of major global clients to deliver exceptional creative seamlessly. With content creation at the centre, we support our clients with strategy, creativity, and the latest digital services from our offices in London & Amsterdam.
Blacklist Creative is proud to be an equal opportunity employer and values diversity in all its forms. All employment is decided based on qualifications, merit and business need.
Job Description
We are seeking a motivated and experienced Account Manager to join our London team. The successful candidate will be responsible for managing a portfolio of client accounts day-to-day, building strong relationships, and ensuring projects are delivered to an exceptional standard, on time and on budget.
Working closely with the Account Director and internal production teams, the Account Manager will serve as a key point of contact for clients, coordinating briefs, managing timelines, and helping to identify opportunities for account growth. This is an ideal role for someone with 3+ years of experience in a similar account management position who is confident in owning client relationships and managing the end-to-end delivery of creative projects.
Core Role & Responsibilities
- Build and maintain strong, trusted relationships with clients, acting as their primary day-to-day point of contact.
- Develop a solid understanding of each client's business, objectives, and how Blacklist can add value.
- Translate client briefs clearly and effectively for internal creative and production teams.
- Coordinate and manage the delivery of projects, ensuring all internal and external stakeholders are aligned on timelines, deliverables and next steps.
- Attend and contribute to client meetings, capturing key notes, actions and decisions, and following up promptly with the relevant teams.
- Support the Account Director in identifying opportunities to grow existing accounts, contributing to account development plans.
- Assist in coordinating the internal pitching process, ensuring briefs are well-communicated and timelines are met.
- Track and manage all project costs, ensuring estimates, POs, job numbers and invoices are kept up to date and flagging any financial concerns to the Account Director promptly.
- Ensure all account administration is accurate, organised and maintained to a high standard.
- Collaborate closely with production teams throughout project execution to ensure smooth delivery.
- Adopt a mindset of continuous improvement, proactively looking for ways to enhance processes and the client experience.
- Represent Blacklist positively at industry events and with third-party partners.
Skills & Qualifications
- 3+ years of experience in an account management or client services role, ideally within a creative, production or marketing agency.
- Strong communication and interpersonal skills, with the ability to build rapport and maintain confidence with clients.
- Comfortable managing multiple projects simultaneously, with strong organisational and time management skills.
- A commercial mindset, able to spot opportunities and flag risks.
- Solid understanding of project financials, including budgets, estimates and invoicing.
- Confident presenting to clients and contributing to pitches.
- A collaborative team player who works effectively with creative and production colleagues.
- Proactive, solutions-oriented and calm under pressure.
Nice to Have
- Experience in a creative, experiential or entertainment marketing environment.
- Familiarity with broadcast, streaming, gaming or entertainment industry clients.
- Exposure to production processes across video, print, digital or live experiences.
Account Manager in London employer: Blacklist
At Blacklist Creative, we pride ourselves on being a dynamic and inclusive workplace that fosters creativity and collaboration. Our London office offers a hybrid working model, competitive salary, and generous holiday allowance, ensuring a healthy work-life balance. With a strong focus on employee growth and development, we provide ample opportunities for our team members to thrive in their careers while working with prestigious global clients in the exciting world of content creation and entertainment marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for account management shine through. Share stories about how you've built strong client relationships and delivered exceptional projects. Remember, they want to see the real you!
✨Tip Number 3
Do your homework! Research Blacklist Creative and understand their clients and projects. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And hey, if you apply through our website, we’ll make sure your application gets the attention it deserves!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your relevant experience, especially in managing client relationships and delivering projects on time and on budget. We want to see how you can add value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Blacklist Creative and how your skills align with our needs. Be sure to mention any specific experiences that relate to the creative industry.
Showcase Your Communication Skills:As an Account Manager, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your writing style or examples of past client interactions, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Blacklist Creative!
How to prepare for a job interview at Blacklist
✨Know Your Clients
Before the interview, research Blacklist Creative and their major clients. Understand their business objectives and how they add value to their clients. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects simultaneously. Highlight your organisational skills and how you've ensured projects were delivered on time and within budget. This is crucial for the Account Manager role, so have those stories at the ready!
✨Communicate Clearly
Practice articulating client briefs and project timelines clearly. During the interview, focus on your communication style and how you can effectively translate client needs to internal teams. This will showcase your ability to be a key point of contact for clients.
✨Demonstrate a Growth Mindset
Think about ways you've identified opportunities for account growth in your previous roles. Be prepared to share these experiences and how you contributed to account development plans. This will show that you're proactive and always looking for ways to enhance the client experience.
