Manager, People Operations EMEA

Get to Know Us

It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Make Your Mark

The Manager, People Success is responsible for leading and managing key transactional and compliance processes executed across the employee life cycle as well as enhancing the employee experience at Blackline. The leader in this role will define a vision for the People Success Center, build core business processes and procedures, and partner with other leaders to leverage HR systems in support of the employee life cycle. Overseeing a team of Shared Service Coordinators who provide customer service to employees addressing their people related inquiries, this leader will create standard procedures and manage to key SLAs. Additionally, the People Success team will be responsible for the integrity of people's data in Blackline's HRIS system.

The successful candidate is a subject matter expert in people business processes, regulatory requirements, and driving process efficiency and effectiveness. The role is best suited for someone with a strong data, process, analysis and people operations background, and a desire and passion for building capability in an organization, scaling it for the future. The incumbent in this position must have the ability to work seamlessly and in collaboration with various groups in the business, including People Business Partners, Centers of Excellence (Talent Acquisition, Compensation, Benefits, HR Technology), IT, and Payroll.

You'll Get To

• Develop and manage a vision, strategy, and documentation of the end-to-end employee life cycle processes for People Success Center. This includes processes such as: new hire processing, onboarding, employee job changes, terminations, and employee record management.
• Partner successfully with cross-functional team members inclusive of talent from COEs, IT and Payroll to deliver an exceptional experience across the employee life cycle.
• Lead and direct the work of Blackline’s People Success team supporting core HR administration, compliance, reporting, auditing, and other related practices.
• Support the optimization of Blackline’s HRIS system by creating opportunities for automation and simplification of processes.
• Ensure effective communication and documentation of all process changes.
• Be responsible for resolving a diverse scope of issues that may require deep analysis and an understanding of current business trends and in-depth knowledge of HR policies and regulations.
• Manage the rollout of new functionality and business process improvements to elevate the team's ability to service the organization and enhance the employee experience. This includes delivering and/or coordinating periodic training to the team to deliver effective support.
• Build and manage a high performing team that delivers superior customer service to employees and People Business Partners by providing timely and accurate responses to all inquiries and meeting SLAs.
• Ensure high standard of data accuracy and compliance.
• Create content, documents processes, and share information to enhance the employee and manager knowledge base through partnership with subject matter experts across the people team.
• Lead special projects from time to time.
• Perform other duties and projects as assigned.

What You'll Bring

• BA/BS in related field is preferred, PMP or Six Sigma Certification a plus.
• 5-7 years of progressive growth supporting HR Organizations, leading business process improvements projects, and developing a self-service culture.
• 3+ years leading HR transactional support teams.
• Experience collaborating with technical support teams such as HRIS and IT.
• Strong working knowledge of HR compliance and regulatory requirements.
• Experience with execution of HR compliance programs.
• Experience using SaaS based HRIS systems required; Success Factors preferred.
• Demonstrated ability to engage and drive high performing teams in a fast-paced environment.
• Experience with data, metrics, and reporting.
• Demonstrated project management skills and experience with system implementation.
• Experience in technology industry a plus.

Thrive at BlackLine Because You Are Joining

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!

A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.