Engagement Manager in London

Engagement Managers build great client relationships during the pre‑sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem‑solving when issues arise.

You’ll Get To

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine.
• Work with the internal teams during the presales process to assess and approve level of effort, products and solutions involved, and timing of projects.
• Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams.
• Develop a delivery strategy for large‑scale partner implementation projects.
• Create customer project plans complete with budgetary information and resource needs.
• Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones.
• Define project success criteria and communicate them to all stakeholders.
• Provide status updates cross‑organization.
• Track and report project financials against estimate; resolve budget issues as they arise.
• Manage project scope, timeline and budget changes.
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
• Identify, manage and mitigate project risk.
• Act as the escalation point when issues arise with the customer or partner on engagements.
• Identify potential upsells to increase revenue and build brand awareness.
• Complete other project duties as assigned.

What You’ll Bring

• Between 5‑8 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environment.
• Strong foundational understanding of Finance processes is required; while candidates are not expected to be R2R specialists, familiarity with core Finance workflows across ERP environments is essential.
• Bachelor’s degree or equivalent work experience.
• Previous project management experience in a revenue‑driven environment (e.g. Time and materials billing).
• Demonstrated successful completion of complex enterprise‑level client implementation projects.
• Proven experience balancing multiple projects at any given time and staying on top of all details.
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels.
• Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
• Experience with large‑scale ERP systems including SAP and Oracle.
• Advanced knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience.
• Excellent communication skills, strong organizational skills and attention to detail.
• Effective problem‑solving and conflict resolution skills.
• Ability to deliver world‑class service and high‑impact results while navigating challenging situations.
• Ability to manage self and others under pressure and time‑sensitive deadlines.
• Ability to facilitate and harness cross‑team collaboration working with teams in person and virtually.

We’re Even More Excited If You Have

• 2+ years of experience in the audit/accounting industry.
• 2+ years of experience with BlackLine Products.
• PMP certification.
• Proven results as an Engagement Manager or Project Manager.
• Proficient in MS Office and CRM/project management software.
• Customer‑oriented approach.
• Sharp business acumen.
• Excellent verbal and written communication abilities.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in‑person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least three days a week.