Senior Mid-Market Account Manager

Make Your Mark: At BlackLine, we believe our strongest partnerships are built on trust and a shared vision for success. We're looking for a seasoned and strategic individual to take a leading role within our Account Management team as a dedicated partner to our Mid-Market clients. In this role, you will take ownership of a key portfolio of growing customers, including dynamic businesses with revenues up to $1 billion, setting the standard for partnership excellence. Your mission is to ensure our clients feel supported and empowered, helping them achieve their goals by unlocking the full potential of their BlackLine investment. This is an opportunity for a professional with high integrity and a passion for creative problem-solving to make a meaningful impact, contributing not only to the success of your clients but also to the development of our team.

You'll Get To:

• Lead and Deepen Relationships: Act as a senior advocate for our mid-market clients, taking the lead on cultivating deep, consultative partnerships rooted in empathy and a genuine desire to see them succeed.
• Empower Client Growth: Guide clients on their journey with BlackLine by strategically identifying opportunities for them to solve new challenges and enhance their operations.
• Manage Strategic Deal Cycles: Confidently manage the full cycle for expansion opportunities, guiding clients through a collaborative process to ensure successful and valuable outcomes.
• Create a Vision for Success: Take ownership of the Client Roadmap in partnership with Customer Success, facilitating high-level conversations to ensure the value of BlackLine's solutions is clear and aligned with their strategic business goals.
• Act as a Mentor and Expert: Serve as a go-to resource for the wider team, sharing best practices and providing guidance on complex customer situations and negotiations.
• Foster a Collaborative Environment: Work in close partnership with internal teams - including Customer Success, Implementations, Support, and Legal - to deliver a seamless and supportive experience that sets a benchmark for excellence.

What You'll Bring:

• Proven Account Management Experience: A strong and consistent track record of success in a quota-carrying Account Management or sales role, with extensive experience in nurturing and growing a client portfolio.
• A Sophisticated Consultative Approach: A naturally curious, persistent, and people-oriented style, with a demonstrated ability to build trust and offer insightful, senior-level guidance to business leaders.
• Deep Business Acumen: The ability to quickly understand your client's evolving business needs and find creative, commercially-savvy solutions to their unique challenges.
• A Spirit of Collaboration and Leadership: A proven ability to thrive in a flexible, fast-paced environment, working effectively independently and as a role model within a collaborative team.
• Exceptional Communication & Influence: Outstanding skills in building rapport, communicating with clarity, and fostering agreement, with experience preparing and presenting a variety of client-facing materials.

Thrive at BlackLine Because You Are Joining:

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Accommodations:

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Wondering what it’s like to work at BlackLine? Don’t take our word for it. We’ve been voted Best Place to Work by Inc. Magazine four years in a row. Built in LA ranks us in their top 100 Best Places to Work in LA. Reviewers on Glassdoor say we have smart and kind people, phenomenal culture, and good work/life balance. Sound good? Check out our open positions and see if there’s a fit for you.

At BlackLine, we follow a comprehensive recruitment process which is undertaken by our talent acquisition team. We conduct personal interviews of all potential job seekers and do not follow practice of making employment offers based solely on a candidate’s resume. We do not solicit any payment under the name of security deposit and/or visa/work-permit processing fee, etc., either refundable or non-refundable, at any stage of the recruitment process. Openings at BlackLine are listed on our career webpage in addition to being advertised in job portals. Job seekers are requested to be vigilant of any fraudulent or suspicious activities in protection of their interest. BlackLine shall not be held liable for any loss or damage, direct or indirect, incurred as a result of this act.