Manager, People Operations EMEA

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Mark: The Manager, People Success is responsible for leading and managing key transactional and compliance processes executed across the employee life cycle as well as enhancing the employee experience at Blackline.

The leader will define a vision for the People Success Center, build core business processes and procedures, partner with other leaders to leverage HR systems in support of the employee life cycle, oversee a team of Shared Service Coordinators who provide customer service to employees addressing their people‑related inquiries, and ensure data integrity in Blackline’s HRIS system.

You’ll Get To

• Develop and manage a vision, strategy, and documentation of end‑to‑end employee life‑cycle processes for the People Success Center, covering new hire processes, onboarding, employee job changes, terminations, and employee record management.
• Partner with cross‑functional teams from COEs, IT, and Payroll to deliver an exceptional employee life‑cycle experience.
• Lead and direct the People Success team supporting core HR administration, compliance, reporting, auditing, and related practices.
• Support optimization of Blackline’s HRIS system by identifying opportunities for automation and simplification.
• Ensure effective communication and documentation of all process changes.
• Resolve complex issues requiring analysis and knowledge of business trends and HR‑policy compliance.
• Manage rollout of new functionality and process improvements, including mandatory training for the team.
• Build and manage a high‑performing team that delivers superior customer service and meets SLAs.
• Maintain data accuracy and compliance standards.
• Create documentation, knowledge‑base content, and partner with subject‑matter experts to enhance employee and manager knowledge.
• Lead occasional special projects.
• Perform additional duties and projects as assigned.

What You’ll Bring

• BA/BS in a related field (preferred); PMP or Six‑Sigma certification is a plus.
• 5–7 years of progressive experience supporting HR organizations, improving business processes, and fostering self‑service.
• 3+ years leading HR transactional support teams.
• Experience collaborating with technical teams such as HRIS and IT.
• Strong knowledge of HR compliance and regulatory requirements.
• Experience implementing HR compliance programs.
• Mandatory experience with Saa S‑based HRIS systems (Success Factors preferred).
• Proven ability to motivate high‑performing teams in a fast‑paced environment.
• Experience with data, metrics, and reporting.
• Demonstrated project‑management skills and system‑implementation experience.
• Experience in the technology industry is a plus.

Black Line is an equal‑opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal‑employment‑opportunity or other similar laws.

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