Junior Operations Manager London (f/m/d)

Join our dynamic team and help redefine excellence in the chauffeur service industry.

YOUR CHALLENGE:

We are looking for an enthusiastic and proactive Junior Operations Manager to join our London team. In this role, you will play a vital part in supporting both the operational and strategic goals of the London Operations team. If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for operational excellence, this is the opportunity for you.

• Collaborate with the London Operations team to ensure smooth day-to-day operations and support strategic initiatives.
• Manage communications with chauffeur partners, external stakeholders, and regulatory bodies to ensure timely and professional handling of inquiries.
• Work closely with chauffeur partners to ensure they consistently exceed customer expectations and uphold Blacklane's high standards of service quality.
• Assist in maintaining compliance and documentation requirements for the London market.
• Build strong, genuine relationships with our chauffeur partners and key local partners, fostering a culture of trust and collaboration.
• Analyse operational data to identify challenges, uncover opportunities, and implement solutions that drive efficiency and growth.
• Support the creation and delivery of market communications, ensuring alignment with Blacklane's values and objectives.
• Test, monitor, and provide feedback on Blacklane's product offerings, with a particular focus on the chauffeur app and supply-side experience.

ABOUT YOU:

• Location: You are based in or within commuting distance of London.
• Experience: You bring relevant experience in a business environment, with a proven track record in operations, account management, or service quality.
• Communication Skills: You excel in written and verbal communication, particularly in engaging with drivers or customers.
• Relationship Building: You are personable, convincing, and committed to building strong, productive relationships with colleagues and partners.
• Adaptability: You are flexible, open-minded, and capable of working independently or as part of a team.
• Organisational Skills: You have excellent time-management skills, with the ability to prioritise and multitask effectively.
• Growth Mindset: You are eager to learn, grow, and make an impact in a fast-moving sector.
• Team Player: You bring positivity and motivation to your team, helping everyone improve each day.
• Values-Driven: You embody Blacklane's core values: Break New Ground, Be Reliable, Go the Extra Mile, Act with Integrity, and Care.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand.

Working at Blacklane: We prioritise fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values.

• Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development.
• Flexible Working: Find out what works for you and your team with flexible working hours and home office days.
• Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials.
• Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
• Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly.
• Sustainability: We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017.
• Equal Opportunity: We are committed to inclusion and diversity.
• Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice.