Creative Operations Lead

As Creative Operations Lead at Blacklane, you’ll lead the creative production engine that brings our brand to life every day across all points of communication. You’ll play a key role in a defining moment for Blacklane: as we evolve our brand identity and storytelling, your leadership will ensure creative excellence and bring operational precision that will drive efficiencies.

By collaborating closely with all teams across the business, in particular marketing, and by guiding an agile in-house creative team, you’ll help shape how Blacklane shows up in the world as a luxury lifestyle brand.

Your Impact and Responsibilities

At Blacklane, we measure success by the meaningful change that each team member creates.
In this role, you’ll:

• Own and optimise the end-to-end creative operations, including briefing, resourcing, timelines, approvals, and delivery.
• Implement and refine processes and tools with a particular emphasis on AI, to improve visibility, predictability, and efficiency across creative workflows.
• Act as the bridge between creative and stakeholders, translating business needs into actionable priorities and clear communication.
• Monitor and report on creative performance metrics, driving continuous improvement through insights and ongoing review of performance.
• Advocate for the creative function strategically, ensuring workflows, resources, and investment decisions enable long-term creative excellence.
• Liaise with external stakeholders including agencies and vendors where external support is needed to boost internal resource.
• Foster a supportive, high-trust culture, mentoring team members to work confidently, autonomously, and collaboratively.

Your First-Year Roadmap

Here’s what your journey at Blacklane could look like:

• 3 months: Immerse yourself in the brand, learn the creative and operational ecosystem, and build strong relationships with key internal and external stakeholders.
• 6 months: Take full ownership of studio operations and creative delivery. Implement improved workflows and deliver your first integrated cross‑channel campaigns.
• 12 months: Scale the studio’s capabilities. Build creative systems that elevate brand consistency, improve production efficiency, and strengthen Blacklane’s premium positioning across all touchpoints.

About You

You’ll thrive in this role if:

• You’re a creative operations leader with a balance of vision and execution.
• You bring 7+ years of experience in creative or production leadership, ideally in premium, global, or lifestyle brands.
• You have strong expertise in content production (photo, video, design, motion graphics) and deep understanding of digital channels.
• You have excellent leadership and project management skills, with the ability to mentor teams and manage multiple projects at pace.
• You’re confident working cross-functionally and influencing stakeholders across different functions and levels.
• You’re adaptable, detail-oriented, and passionate about shaping the next chapter of a global brand.
• Fluent in English (German is a plus).

The Blacklane Hiring Process

1️⃣ Application Review:Your CV and documents will be reviewed by our Talent Acquisition team and Hiring Manager.

2️⃣ Talent Acquisition Interview:A quick introductory chat to ensure the role excites you and matches your skills and aspirations.

3️⃣ Second Round:A deeper dive through creative portfolio review, case discussions, and stakeholder interviews.

About Blacklane Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur‑driven rides by prioritizing reliability, innovation, and first‑class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture

Blacklane has grown from a two‑person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
• People of Color Resource Group – To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave– Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

• Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
• Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
• Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
• The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
• Your Health, No Compromise → With Nilo Health, we prioritize both your mental and physical well‑being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness – available for you to use as you choose.
• Social responsibility → We Care: Learn more about Miracle Flights and the meaningful impact behind our commitment to making a difference.
• Share your ideas with Blacklane’s C‑Level → Our approachable C‑Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
• Thrive Together → Our Hybrid Office Culture : At Blacklane, we believe in the power of in‑person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast‑paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people‑driven environment and value both teamwork and personal accountability, we’d love to hear from you!

Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!

We place great value on equal opportunities. Therefore, we welcome everyone to apply!

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