At a Glance
- Tasks: Manage key accounts and build strong client relationships to drive growth.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working arrangements.
- Other info: Embrace continuous learning and AI integration for meaningful impact.
- Why this job: Shape the future of payments while developing your career in a dynamic environment.
- Qualifications: Proven account management experience with excellent communication and negotiation skills.
The predicted salary is between 50000 - 60000 £ per year.
About Blackhawk Network: At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com.
Overview:
- Contract Type: Maternity Cover
- Workplace: Hybrid – 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Manager, Strategic Relationships
The BHN partner channel provides a route to market for Blackhawk Network to resell its global third-party gift card content, open loop products and other solutions on an intermediary basis (B2B2B/B2B2C), primarily via API integrations and full-service white-label storefronts. Operating within the B2B space and working with dozens of partners, it enables employee benefits providers, loyalty platforms, incentives organisations, neobanks and rewards companies to easily access and distribute digital and physical gift cards from thousands of leading global brands. The mission of the partner channel is to support B2B partners with products and technology that grow their business and power rewards, incentives and recognition programmes.
Role Purpose: Management and delivery of a portfolio of clients, responsible for building successful, strong client relationships which includes the ongoing support of the development of account management strategies. This role will coordinate with internal teams to ensure successful delivery of value-added rewards and incentives solutions that meet clients' needs and identify opportunities to grow accounts. Key performance indicators for this role include client satisfaction, retention of clients and expansion of the portfolio we supply.
Responsibilities:
- Manage and develop a portfolio of key accounts, with defined objectives for retention, expansion, and revenue growth, minimizing client churn.
- Contribute to account strategy that ensures retention and growth of client, identifying opportunities for expansion and prepare and negotiate new tailored business proposals.
- Building strong relationships with key stakeholders both internally and externally including C suite / executive level sponsors.
- Maintain high operational standards by using CRM and internal systems to track performance, pipeline and growth opportunities.
- Develop and sustain a deep understanding of our business, products, competitors, and industry landscape, positioning yourself as a trusted advisor to our customers.
- Display positive examples of the company Beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence).
Qualifications:
- Experienced in Account Management, with proven track record of reaching targets.
- Possess a strong ability to manage clients and stakeholders alike.
- Impressive communication (written and verbal) and negotiation skills.
- Excellent organisational skills, attention to detail, including ability to resolve problems.
- Strong experience in presenting and hosting client meetings.
- Strong commercial and financial acumen.
- Highly self-motivated with the ability to work independently and prioritise needs.
- Thrives under pressure, whilst managing internal and external stakeholders.
- Customer service orientated.
Desirable Skills:
- May possess subject matter expertise, ideally within the gift card and rewards industry.
- Knowledge of Salesforce CRM platform.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits:
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Strategic Relationship Manager II employer: Blackhawk Network
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee growth is reflected in our comprehensive benefits package, including private medical insurance and generous leave policies. Join us in shaping the future of branded payments, where your contributions are valued and recognised, and where you can thrive in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Relationship Manager II
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Tailor your message to highlight your experience in account management and client relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Strategic Relationship Manager II
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Relationship Manager II role. Highlight your experience in account management and how it aligns with our mission at Blackhawk Network.
Showcase Your Communication Skills:Since impressive communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your negotiation skills through examples from your past experiences.
Highlight Relevant Experience:If you have experience in the gift card and rewards industry or using Salesforce CRM, make sure to mention it! This will show us that you understand the landscape we operate in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blackhawk Network
✨Know Your Stuff
Before the interview, dive deep into Blackhawk Network's products and services. Understand their role in the gift card and rewards industry, and be ready to discuss how your experience aligns with their mission of powering rewards and incentives solutions.
✨Showcase Your Relationship Skills
As a Strategic Relationship Manager, building strong client relationships is key. Prepare examples from your past where you've successfully managed accounts, resolved issues, or expanded client portfolios. Highlight your communication and negotiation skills during the interview.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to account management, such as client retention and revenue growth. Be prepared to discuss how you’ve used data to inform your strategies and decisions in previous roles.
✨Embrace Continuous Learning
Blackhawk Network values curiosity and adaptability, especially regarding emerging technologies. Share instances where you've implemented AI tools or other technologies to enhance your work processes. This will show that you're aligned with their commitment to innovation.
