At a Glance
- Tasks: Engage customers and guide them through a platform migration while ensuring successful onboarding.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible working arrangements.
- Other info: Embrace continuous learning and the integration of AI in a dynamic work environment.
- Why this job: Make a real impact by helping customers transition to innovative payment solutions.
- Qualifications: Experience in sales support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Blackhawk Network: At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com
Overview:
- Contract: 7 month FTC
- Workplace: Hybrid – 2 days in our Hemel Hempstead Office
- Hours: 35
- Reports to: Supervisor, Inside Sales / Manager, Sales Development
We are seeking four detail‑oriented Temporary Inside Sales Executives to support a large‑scale customer platform migration programme. Two roles will focus on New Customer activity, with the other two roles supporting Existing Customers. The roles involve proactively engaging customers on a legacy platform & new customers to the new platform, guiding them through migration to our premium platform, demonstrating key functionality as needed, and ensuring successful onboarding. In parallel, the team will support revenue assurance by reviewing platform reports and ensuring all customer revenue is accurately captured in the CRM system.
Responsibilities:
- Proactively engage assigned new and existing customers operating on a legacy platform and guide them through migration to the premium platform
- Communicate platform benefits and deliver clear, confident walkthroughs or demonstrations as required
- Support customers through the full migration and onboarding journey to ensure successful activation and adoption
- Address customer queries, escalate technical issues where necessary, and ensure customers are fully operational on the new platform
- Review platform revenue reports and accurately capture customer activity and opportunities within the CRM system, maintaining strong data hygiene
- Provide sales support through customer follow‑ups, pipeline updates, reporting, and identifying potential cross‑sell or upsell opportunities
Qualifications:
- Proven Inside Sales, Customer Success, or Sales Support experience with confident customer communication
- Strong organisational skills with the ability to manage multiple tasks, workflows, and deadlines accurately
- Comfortable working with CRM systems, data, reports, and delivering platform demonstrations or walkthroughs
Success Measures:
- Customers successfully migrated and onboarded, meeting agreed completion and activation targets
- Accurate and complete CRM opportunity creation, with revenue captured correctly against platform reporting
- Strong customer engagement and responsiveness, contributing to smooth delivery and team operational support
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits:
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Client Sales Support I employer: Blackhawk Network
At Blackhawk Network, we pride ourselves on being an excellent employer by fostering a dynamic work culture that prioritises employee well-being and growth. Our hybrid working model allows for flexibility, while our comprehensive benefits package, including private medical insurance and generous leave policies, ensures a healthy work-life balance. Join us in Hemel Hempstead and be part of a forward-thinking team that values innovation and continuous learning, empowering you to make a meaningful impact in the world of branded payments.
StudySmarter Expert Advice🤫
We think this is how you could land Client Sales Support I
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Blackhawk Network's mission and values. Understanding their approach to branded payments will help you connect your skills to what they need.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate how your experience aligns with the Client Sales Support role.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any AI tools or CRM systems you've used in the past. Highlighting your adaptability with technology will impress the hiring team at BHN.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Sales Support I
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Sales Support I role. Highlight your relevant experience in inside sales or customer success, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since this role involves engaging with customers, it's crucial to demonstrate your confident communication style. Use clear and concise language in your application to reflect how you would interact with clients.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks effectively. In your application, mention any experiences where you've successfully managed workflows or deadlines, as this will resonate well with our team.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that your application gets to the right people quickly and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Blackhawk Network
✨Know the Company Inside Out
Before your interview, make sure you research Blackhawk Network thoroughly. Understand their products, services, and the specific role you're applying for. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Your Customer Engagement Skills
Since the role involves engaging with customers, prepare examples of how you've successfully communicated with clients in the past. Think about times when you guided someone through a process or resolved an issue, as this will highlight your relevant experience.
✨Be Ready to Discuss CRM Systems
Familiarise yourself with CRM systems and be prepared to discuss your experience with them. If you've used any specific tools, mention them and explain how you maintained data hygiene and captured customer activity accurately.
✨Show Your Adaptability with Technology
Blackhawk Network values curiosity and adaptability, especially with emerging technologies. Be ready to share examples of how you've implemented or utilised AI tools in your previous roles to improve processes or achieve results.
