At a Glance
- Tasks: Manage and administer employee benefits programs across Europe and India.
- Company: Join Blackhawk Network, a leader in branded payments with a global impact.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working arrangements.
- Other info: Be part of a diverse team committed to continuous learning and innovation.
- Why this job: Make a difference by streamlining benefits for employees while leveraging AI technology.
- Qualifications: Experience in benefits administration and knowledge of European regulations required.
The predicted salary is between 35000 - 45000 £ per year.
About Blackhawk Network: At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com
Overview:
- Contract Type: Permanent
- Workplace: Hybrid – 2 days in office per week
- Hours: 35 hours per week
- Reports to: Director, Global Benefits
- Travel: Minimal
We are seeking a Benefits Coordinator to manage and administer employee benefits programs across European countries, with some exposure to India. This role ensures employees have access to health, wellness, pensions, and leave programs while maintaining compliance with local statutory regulations and labor laws. This is a hands-on role responsible for day-to-day program administration, compliance, reporting, and process improvement. You will partner closely with the Global Benefits Team, HR, Legal, Finance, and external vendors, leveraging AI and automation tools to improve efficiency, accuracy, and employee experience.
Why You’ll Enjoy This Role:
- You enjoy managing complex benefits programs across multiple countries, ensuring accuracy and compliance.
- You understand the difference between statutory and discretionary benefits.
- You thrive in a hands-on, execution-focused role and can manage programs independently.
- You are confident navigating multi-country regulations and partnering with internal teams and external vendors.
- You are motivated to streamline processes, leverage AI, and improve program delivery for employees.
Responsibilities:
- Program Administration: Administer benefits programs across EMEA, including health & welfare, wellness, pensions, and leave programs. Handle enrollments, changes, and terminations accurately and in a timely manner. Support implementation, renewals, and ongoing maintenance of benefits programs.
- Compliance & Statutory Support: Ensure programs comply with local statutory regulations, labor laws, and internal policies. Assist with audits, data validation, and compliance reviews. Identify risks or gaps and recommend corrective actions.
- Vendor & Partner Coordination: Serve as the day-to-day contact for brokers, insurers, and third-party administrators. Monitor vendor performance, resolve issues, and support renewals. Ensure smooth program delivery and accurate administration.
- Employee & HR Support: Administer leave programs in line with local regulations and company policy. Guide employees and HR teams on benefits and leave-related questions. Ensure employees are supported and paid accurately during leave events.
- Data & Reporting: Maintain and validate benefits data in HRIS and with external vendors. Support reporting on participation, costs, and trends. Leverage AI tools to streamline reporting, simplify processes, and enhance program efficiency.
Qualifications:
- Experience in benefits administration, with multi-country experience in Europe (including key markets such as Germany, United Kingdom, France, Italy, Switzerland, Ireland, and the Netherlands).
- Knowledge of statutory benefits, labor regulations, and compliance requirements across multiple European countries.
- Experience managing pensions, wellness programs, and leave processes.
- Ability to work independently and manage multiple priorities.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills, able to explain complex topics clearly.
- Experience using HRIS and benefits platforms (e.g., SAP, Workday).
Preferred:
- Exposure to benefits programs in India, APAC, or the Americas.
- Experience in a multinational organization.
- Familiarity supporting audits, renewals, or large-scale operations.
Skills & Competencies:
- Compliance & Statutory Expertise: Deep knowledge of European benefits regulations; ensures programs meet legal requirements.
- Self-Starter: Takes ownership and drives outcomes with minimal oversight.
- Operational & Strategic Focus: Balances daily administration with program improvements.
- Global Perspective: Confident in navigating European regulations, with some exposure to India.
- AI & Automation Mindset: Uses technology to streamline processes and improve accuracy.
- Detail-Oriented: Ensures accuracy across pensions, leave, benefits administration, and compliance processes.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits:
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Benefits Coordinator employer: Blackhawk Network
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong focus on employee well-being, we offer generous benefits such as 25 days of annual leave, private medical insurance, and opportunities for professional growth through innovative technology integration. Our hybrid work model promotes flexibility, allowing you to balance your personal and professional life while contributing to our mission of shaping the future of branded payments across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Benefits Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Blackhawk Network and understanding their benefits programs. Show that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of shaping the future of branded payments.
✨Tip Number 3
Practice common interview questions related to benefits administration and compliance. Think about your experiences managing multi-country benefits and be ready to share specific examples that highlight your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Benefits Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Benefits Coordinator role. Highlight your experience with multi-country benefits administration and compliance, as this is key for us at Blackhawk Network.
Showcase Your Skills:Don’t forget to emphasise your analytical and problem-solving skills in your application. We want to see how you’ve used these skills in past roles, especially in managing complex benefits programmes.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and how it relates to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Blackhawk Network
✨Know Your Benefits Inside Out
Before the interview, make sure you have a solid understanding of the benefits programs relevant to the role. Familiarise yourself with statutory and discretionary benefits across European countries, especially in key markets like Germany and the UK. This will show your potential employer that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Compliance Knowledge
Be prepared to discuss compliance and statutory regulations during the interview. Brush up on local labour laws and how they impact benefits administration. Highlight any previous experience you have with audits or compliance reviews, as this will demonstrate your ability to navigate complex regulations effectively.
✨Demonstrate Your Problem-Solving Skills
Think of examples from your past work where you've identified risks or gaps in benefits programs and how you addressed them. Being able to articulate your problem-solving process will impress the interviewers and show that you can take ownership of challenges in the role.
✨Emphasise Your Tech Savvy
Since the role involves leveraging AI and automation tools, be ready to discuss any experience you have with HRIS and benefits platforms like SAP or Workday. Share specific instances where you've used technology to streamline processes or improve efficiency, as this aligns perfectly with what they're looking for.
