At a Glance
- Tasks: Manage partner relationships and execute marketing initiatives to drive account growth.
- Company: Join Blackhawk Network, a leader in branded payments across 28 countries.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible working arrangements.
- Other info: Embrace continuous learning and thrive in a fast-paced digital environment.
- Why this job: Be part of a dynamic team shaping the future of digital payments.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Blackhawk Network: At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com
Overview:
- Contract Type: Permanent
- Workplace: Hybrid – 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Director, Strategic Relationships
We’re looking for a driven and collaborative Account Manager to join our international Account Management team and support growth across EMEA for our global digital distribution partners. This role is focused on day-to-day account management, strong partner support, alongside the creation and execution of marketing initiatives. You will help manage key digital accounts, support the delivery of growth plans, regional expansion activities and assist with contract renewals and cross-sell opportunities. You will also work closely with local and global teams to ensure smooth execution, share insights, and help maintain strong partner relationships. This role is ideal for someone who enjoys working in a fast-moving digital environment, is highly organised, executes reliably, and builds trust with partners and colleagues through strong communication and follow-through.
Responsibilities:
- Manage partner relationships throughout the customer lifecycle, acting as a key day-to-day contact and ensuring partner needs are communicated clearly to internal cross-functional teams.
- Helping partners achieve their objectives through excellent service, timely execution, and consistent follow-through.
- Execute marketing campaigns and sales-driving initiatives for partners, including campaign coordination, performance tracking, and post-campaign reporting to support future investment opportunities.
- Support the development and delivery of account plans for assigned partners to help drive product adoption, campaign success, and overall account growth.
- Assist with the renewal process for assigned accounts, including preparing quotes, coordinating internal inputs, and helping to support revenue retention goals.
- Coordinate partner onboarding in collaboration with product, legal, operations, and global teams, helping to ensure smooth launches and clear communication on progress and next steps.
Qualifications:
- Experienced in Account Management, possess a strong ability to manage clients and stakeholders alike.
- Campaign management and data analysis experience.
- Impressive communication (written and verbal) and negotiation skills.
- Excellent organisational and project management skills.
- Exceptional attention to detail, including ability to resolve problems.
- Experience in presenting and hosting client meetings.
- Strong commercial and financial acumen.
- Highly self-motivated with the ability to work independently and prioritise needs.
- Thrives under pressure, whilst managing internal and external stakeholders.
- Passionate about self-development. Identify learning opportunities and proactively develop professionally and personally.
- Customer service orientated.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits:
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Account Manager II employer: Blackhawk Network
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a strong focus on employee well-being, we offer generous benefits such as 25 days of annual leave, private medical insurance, and opportunities for professional growth in a dynamic hybrid environment. Join us in shaping the future of branded payments while enjoying a supportive atmosphere that values diversity and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager II
✨Tip Number 1
Network like a pro! Reach out to current employees at Blackhawk Network on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and campaign execution. Think of specific examples from your past work that demonstrate your skills and how you’ve successfully managed client relationships.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise in your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the Blackhawk Network team.
We think you need these skills to ace Account Manager II
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager II role. Highlight your experience in account management and campaign execution, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of partner interaction, it’s crucial to demonstrate your impressive communication skills. Use clear and concise language in your application to reflect your ability to convey ideas effectively. Remember, we value strong communicators!
Highlight Your Organisational Skills:Being organised is essential for this position. In your application, share examples of how you’ve successfully managed multiple projects or accounts simultaneously. We love seeing candidates who can juggle tasks while maintaining attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Blackhawk Network!
How to prepare for a job interview at Blackhawk Network
✨Know Your Stuff
Before the interview, dive deep into Blackhawk Network's products and services. Understand their digital distribution partners and how they operate in the EMEA region. This knowledge will help you demonstrate your genuine interest and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively managed client relationships and resolved issues in the past. Be ready to discuss your approach to ensuring clear communication with both partners and internal teams.
✨Highlight Your Campaign Management Experience
Since the role involves executing marketing campaigns, come prepared with specific examples of campaigns you've managed. Discuss the strategies you used, the results achieved, and how you tracked performance. This will showcase your ability to drive success for partners.
✨Demonstrate Your Problem-Solving Skills
Be ready to talk about challenges you've faced in account management and how you overcame them. Highlight your attention to detail and your ability to think on your feet. This will reassure the interviewers that you can thrive under pressure and manage stakeholder expectations effectively.
