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For Companies At a Glance
- Tasks: Manage daily operations and optimise workflows in e-commerce and digital partnerships.
- Company: Join Blackhawk Network, a leader in branded payment solutions with a global reach.
- Benefits: Enjoy hybrid work, 25 days leave, private medical insurance, and exclusive discounts.
- Why this job: Be part of a dynamic team focused on operational excellence and partner satisfaction.
- Qualifications: Experience in retail or e-commerce, strong organisational skills, and a proactive mindset required.
- Other info: Open to candidates in the UK or The Netherlands; flexible working environment.
The predicted salary is between 28800 - 48000 £ per year.
About Blackhawk Network:
At Blackhawk Network (BHN), we empower businesses by offering the world's largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.
Overview:
- Contract: Permanent
- Workplace: Hybrid - 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Director, Operations (Commerce)
Overview of Role
Are you a detail-driven problem solver with a passion for operational excellence? We’re looking for a proactive Account Specialist to play a key role in managing and optimizing day-to-day operations across our global e-commerce and digital partner network. We welcome candidates based in either the UK or The Netherlands to apply. If you’re passionate about optimizing workflows and delivering exceptional partner experiences, we’d love to hear from you!
Responsibilities:
- Product Onboarding & Platform Management: Coordinate new product launches, ensuring timely setup and accurate listings across e-commerce platforms.
- Account & Stakeholder Management: Support internal and external relationships, maintaining up-to-date product catalogues, promotions, and inventory.
- Order & Fulfilment Oversight: Monitor order flow and resolve fulfilment issues to ensure timely, accurate delivery.
- Reporting & Insights: Generate and analyse sales and operational reports to identify trends, risks, and improvement opportunities.
- Customer & Partner Support: Address gift card-related issues by collaborating with customer service teams and external vendors.
- Process Optimization & Collaboration: Identify inefficiencies and work cross-functionally with account managers, finance, and operations to enhance workflows.
Qualifications:
- Industry Experience: Background in retail or e-commerce operations, with a strong understanding of support functions.
- Organisational Skills: Exceptionally detail-oriented and able to manage multiple priorities and deadlines effectively.
- Proactive Mindset: Self-starter with a problem-solving attitude and a hands-on approach to challenges.
- Team-Oriented: Collaborative and supportive team player who contributes to a positive work environment.
- Communication Skills: Strong verbal and written communication for both internal and external interactions.
- Tech Proficiency: Skilled in MS Office and Google Workspace, especially Excel and PowerPoint.
Benefits:
- Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
- Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!
Account Specialist | Hemel Hempstead, UK employer: Blackhawk Network Holdings, Inc.
Contact Detail:
Blackhawk Network Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Specialist | Hemel Hempstead, UK
✨Tip Number 1
Familiarise yourself with Blackhawk Network's products and services. Understanding their branded payment solutions, especially in e-commerce, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your analytical skills, particularly in generating and interpreting sales and operational reports. Being able to discuss how you've used data to drive decisions in past roles will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've optimised processes in previous positions. Highlighting your proactive mindset and problem-solving abilities will resonate well with the hiring team, as these are key traits they're looking for.
We think you need these skills to ace Account Specialist | Hemel Hempstead, UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Account Specialist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or e-commerce operations. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your passion for operational excellence and problem-solving. Mention specific examples from your past experiences that showcase your organisational skills and proactive mindset, as these are key traits for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Account Specialist position.
How to prepare for a job interview at Blackhawk Network Holdings, Inc.
✨Showcase Your Problem-Solving Skills
As an Account Specialist, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you've successfully resolved issues or optimised processes, as this will highlight your proactive mindset.
✨Familiarise Yourself with E-commerce Trends
Understanding the current landscape of e-commerce and digital payments is crucial. Research recent trends and innovations in the industry, and be ready to discuss how they could impact Blackhawk Network's operations.
✨Highlight Your Organisational Skills
This role requires exceptional attention to detail and the ability to manage multiple priorities. Be prepared to share specific strategies you use to stay organised and ensure deadlines are met, as this will resonate well with the hiring team.
✨Prepare for Team Collaboration Questions
Since the role involves working cross-functionally, expect questions about teamwork and collaboration. Think of instances where you've worked effectively with others to achieve a common goal, and be ready to discuss your approach to fostering a positive work environment.
