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For Companies At a Glance
- Tasks: Manage daily operations and optimise workflows in e-commerce and digital partnerships.
- Company: Join Blackhawk Network, a leader in branded payment solutions with a global reach.
- Benefits: Enjoy hybrid work, 25 days leave, private medical insurance, and exclusive discounts.
- Why this job: Be part of a dynamic team focused on operational excellence and partner satisfaction.
- Qualifications: Experience in retail or e-commerce, strong organisational skills, and a proactive mindset required.
- Other info: Candidates from the UK or Netherlands are welcome to apply.
The predicted salary is between 30000 - 42000 £ per year.
About Blackhawk Network:
At Blackhawk Network (BHN), we empower businesses by offering the world's largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.
Overview:
- Contract: Permanent
- Workplace: Hybrid - 2 days in office per week
- Hours: 35 hours per week
- Reports to: Sr. Director, Operations (Commerce)
Are you a detail-driven problem solver with a passion for operational excellence? We're looking for a proactive Account Specialist to play a key role in managing and optimizing day-to-day operations across our global e-commerce and digital partner network. We welcome candidates based in either the UK or The Netherlands to apply. If you're passionate about optimizing workflows and delivering exceptional partner experiences, we'd love to hear from you!
Responsibilities:
- Product Onboarding & Platform Management: Coordinate new product launches, ensuring timely setup and accurate listings across e-commerce platforms.
- Account & Stakeholder Management: Support internal and external relationships, maintaining up-to-date product catalogues, promotions, and inventory.
- Order & Fulfilment Oversight: Monitor order flow and resolve fulfilment issues to ensure timely, accurate delivery.
- Reporting & Insights: Generate and analyse sales and operational reports to identify trends, risks, and improvement opportunities.
- Customer & Partner Support: Address gift card-related issues by collaborating with customer service teams and external vendors.
- Process Optimization & Collaboration: Identify inefficiencies and work cross-functionally with account managers, finance, and operations to enhance workflows.
Qualifications:
- Industry Experience: Background in retail or e-commerce operations, with a strong understanding of support functions.
- Organisational Skills: Exceptionally detail-oriented and able to manage multiple priorities and deadlines effectively.
- Proactive Mindset: Self-starter with a problem-solving attitude and a hands-on approach to challenges.
- Team-Oriented: Collaborative and supportive team player who contributes to a positive work environment.
- Communication Skills: Strong verbal and written communication for both internal and external interactions.
- Tech Proficiency: Skilled in MS Office and Google Workspace, especially Excel and PowerPoint.
Benefits:
- Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
- Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!
Account Specialist employer: Blackhawk Network Holdings, Inc.
Contact Detail:
Blackhawk Network Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Specialist
✨Tip Number 1
Familiarise yourself with Blackhawk Network's products and services. Understanding their branded payment solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by an Account Specialist, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience in retail or e-commerce operations. Be ready to share specific examples of how you've optimised workflows or resolved issues in previous roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 4
Showcase your tech proficiency, especially in MS Office and Google Workspace. Consider preparing a brief demonstration of how you've used Excel or PowerPoint in past roles to manage data or present insights effectively.
We think you need these skills to ace Account Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Account Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail or e-commerce operations. Emphasise your organisational skills, proactive mindset, and any relevant tech proficiency, particularly in MS Office and Google Workspace.
Write a Strong Cover Letter: In your cover letter, express your passion for operational excellence and detail-driven problem-solving. Mention specific examples of how you've optimised workflows or improved partner experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Account Specialist role.
How to prepare for a job interview at Blackhawk Network Holdings, Inc.
✨Showcase Your Problem-Solving Skills
As an Account Specialist, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you've successfully resolved issues or optimised processes, as this will highlight your proactive mindset.
✨Highlight Your Organisational Skills
Given the detail-oriented nature of the role, be ready to discuss how you manage multiple priorities and deadlines. Share specific strategies or tools you use to stay organised, which will show that you're well-suited for the fast-paced environment at Blackhawk Network.
✨Demonstrate Team Collaboration
The role requires a team-oriented approach, so be prepared to talk about your experiences working in teams. Discuss how you contribute to a positive work environment and support your colleagues, as this aligns with the company's values.
✨Familiarise Yourself with Their Products
Before the interview, take some time to understand Blackhawk Network's offerings, especially their branded payment solutions. Being knowledgeable about their products will not only impress your interviewers but also allow you to ask insightful questions during the conversation.
